Staples — Local services in Greenwich

Bought 3 laptops for my business, one happened to be a demo, or floor model. The cashier explained that I needed to do a factory reset to get the demo software off it, no problem. Once I got back to the office and attempted a factory reset, I found out that it was password protected, and couldn't be reset. I called and while they didn't know what the password was, I was told that they could reset it if I brought it back in. The next morning I brought it back in to be informed that the tech guy wouldn't be in until noon. I left and came back again after noon.

I spoke with the assistant manager, to whom I handed my receipt and explained the issue. He informed me that it would be $100 to do a factory reset. I was stunned. Assuming there was a miscommunication, I reiterated that I had purchased this laptop yesterday, and the reason I could not use it was that Staples demo software was on it which needed to be removed. He again said that a factory reset would be $100, or I could purchase a yearly warranty for $99 under which I would get a factory reset for free. If I didn't want to pay him to fix the laptop I bought yesterday, I could return it.

I left and gave it to my IT to see if they could fix the issue before I opted to return it, which worked fine. Absolutely galling customer service from the...

I recently had a really positive experience at Staples that left me both impressed and confident in my purchase. I walked into the store needing printer ink but wasn’t sure which type was best for my printer model. Luckily, one of the staff members noticed my hesitation and immediately offered assistance.

The employee was incredibly patient and knowledgeable. He took the time to ask questions about my printer and my printing habits, and then explained the differences between various ink options. He went over details like print quality, cost per page, and the durability of different brands. His clear, friendly advice made it easy to understand my options, and I ultimately chose a product that perfectly met my needs.

Beyond the ink assistance, the overall shopping experience was great. The store was well-organized and easy to navigate, with plenty of clear signage to help locate items quickly. Even the checkout process was smooth, reinforcing the sense of efficiency and care that Staples provides.

Overall, I left Staples feeling valued as a customer and confident in my purchase. It’s reassuring to know that when you’re unsure about a product, there’s always someone ready to help. I highly recommend Staples for their excellent customer service and comprehensive...

Wilmer; the representative at the staples in Riverside, demonstrated excellent patience throughout the interaction. They allowed me to fully explain my concerns without interruption and took the time to acknowledge what I said, which made me feel heard and understood. Even when I asked multiple clarifying questions, they remained calm, professional, and supportive, never rushing me or making me feel like a burden.

Their step-by-step explanations were clear and reassuring, and they consistently checked to make sure I understood before moving forward. This level of patience not only resolved my issue but also built trust and confidence in the service.

Overall, their approach showed genuine care, emotional resilience, and a strong commitment to customer...