Lugano Salumeria & Wine Bar — Restaurant in Greenwich

Terrible experience tonight. Never returning. Would give it a ZERO star if doable!

Appetizers for 4 took 25 minutes after ordering, and the entrees came (only after we asked 4 separate times, twice asking the head person) 53 minutes AFTER the appetizer plates were removed! 3 tables we know of arrived 10-15 minutes after us and ordered at east 15-20 minutes after we did and were served their entrees (after appetizers) well before our entrees arrived ... the arrived AFTER we gave the waiter our 2 credit cards to pay for our drinks and appetizer and told him and the head person we were leaving. Our cards were returned to us saying 'no charge' for the 4 drinks and appetizers; which I suppose was the only reason I gave a ONE STAR rating instead of a ZERO rating. Was NOT the waiters fault; but the kitchen clearly cannot handle a Saturday night crowd...and our 7PM reservation was seated in a room where half the tables were filled for the first hour we were there. I suspect the kitchen was told to leapfrog other orders ahead of ours likely for diners who are known there... if that was not the case then it is a kitchen that badly needs training on how to handle orders. Net/net: a waisted night; although we went 1/5 mile away to an Italian restaurant that was very good...and with fast service.

The noise level was almost unbearable too!

I p[an to likely return AFTER it changes hands and the next version of a restaurant starts up at this location as have 3 others at the same location over the...

My boyfriend and I have been going to Lugano for a little while now, we absolutely love the food, drinks are perfect and so as dessert! The service from the server is excellent! When it comes to the front staff and the manager (whoever was on 02/27/2021) was awful. We walked in and the server who was with the manager looked at me and walked away, the manager (which is not the same one we normally see) made a face then slowly approached us asking “what can I help you with”. We asked to be seated and we were told that only tables open were by the bar, we got seated which was right in front of the door! (ALL THE TABLES IN THE RESTAURANT WERE EMPTY) we went at around 5:20pm, NOT dinner rush! We asked for a regular table and the manager said not until 8:30pm, again ALL the tables were empty! We got to our bar table and the amount of people who walked in to eat and had to leave Bc the manager wouldn’t seat them at a regular table table or the bar was way too many for a restaurant! We left at around 6:30pm and more than half of the restaurant was still open for regular tables!! He wouldn’t get people to their table if they arrived a little early and offered the outside multiple times. At 47 degrees no one wants to seat outside! Again manager was AWFUL! As we say we will put Lugano...

This place has been my family's go to places over 3 years since we moved from central Greenwich to Old Greenwich. It's only a few min. drive from my house so it's been a very convenient last min. impromptu place to go. The thing amazes me is how no staff ever recognizes us there considering how many times we went. Now I recognize most of the staff working there. lol. But somehow they managed to make me feel like it's my first time in the town I've never been before every time I go there. I'm not expecting for them to know me or anything but the vibe I get from the manager/staff is not what I expected after 3 years. Another complaint is this place gets too loud. I have to yell at my company sitting across to keep the conversation going. The noise issue could be easily fixed by installing sound absorption on the ceiling. The technology is out there to explore for sure. Everyone who I went there with me complained so I'm sure the management knows about it. Hope to see some upgrade in the future as well as some warm welcoming...