Chipotle Mexican Grill — Restaurant in Greenwich

Avoid this Chipotle at all costs. They are repeat offenders. I have ordered from here frequently over the past 3 years, and in the past 6 months the quality has tumbled downhill significantly. This is the 4th time in a row they messed up my order, so I won't be coming back. Here's what you can expect:

1. Dysfunctional online ordering. The app will tell you your order is ready and you'll still be sitting for 15 minutes waiting for your order because they have no system in place to process or handle online orders. You will sit in a sea of other customers and Uber eats drivers angrily trying to get someone to see if your order is ready because they ask about one person every 5 minutes when they ring up one customer every 2-3 minutes. You're better off waiting in line and getting your food as opposed to ordering ahead.
2. Uncaring staff. Most of the crew is slow and sloppy in how they work. Your burrito won't be streamed long enough and will fall apart. If you have an issue with an order, they struggle to communicate in English and your issue doesn't get addressed. You can't order what you want without pointing because terms like corn salsa, pico, and lettuce aren't understood.
3. Incorrect orders: regardless of what you order, you will get a big glob of rice with minimal lettuce or vegetables. I recently ordered a salad and received about 6 strips of lettuce at the bottom of a container smothered in a mountain of rice. This is after ordering light rice..... EVERY SINGLE TIME...I honestly don't think they read the order or they don't understand it. Once or twice isn't a big deal because things happen, but this is the 4th time in row now that the order isn't even close to what was placed in an online app where there is no issue in verbal communication.
4. Mediocre food quality. The food isn't bad. I've never had a bad experience, but it's gone from being good to just okay. And no, this isn't personal tastes changing. Other Chipotle sites are still delicious. This one is just okay though. The way they roll the burritos is awful and their ratios are way off. The taste is fine but not as good as it was a year or two ago.

In summary, I highly encourage you to avoid this location. Save your time, energy, and money and simply go elsewhere or to a different Chipotle I hope they change and improve back to the great option I used to go to for lunch or dinner, but they turned me off to the point I'm out. I recommended you do the same until they drastically improve and have some semblance...

I walked by a few minutes before they opened their doors, all the staff was sitting around and eating. Came back in 15 mins after they opened and they clearly need to get their act together as half the trays were still empty. Super slow in their responses as if they either are not fully awake or hung over. The guy behind the counter just had a blank stare and kept forgetting what I asked for. (It's literally right there and instantaneous..)Yet, when I ordered a couple of veggie bowls, thinking they will bring the grilled veggies out. He proceeded to pack my bowl, and I asked him why isn't he waiting for the veggies. He told me "they aren't ready, and that's not what a veggie bowl means. It just means no meat." Um.....if I wanted just rice and beans...I would have said so. I actually wouldn't have minded if they were honest or at least apologetic for their sluggishness and lack of preparation. But to cut corners and then blame it on the customer for not understanding what a "veggie" bowl means (it means there are freaking veggies.) I told them I didn't want mine anymore and paid for just one of them since my niece needed to eat. They couldn't have cared less. This location needs major re-training or just need all...

I work an exit away for a large communications company and need restaurants nearby as my schedule is very busy. Even though the restaurant is always a mess and dirty, I can see them making the food. Today was no exception. Ordered a chicken burrito to go and when I went to pay the almost $12 dollars the cashier refused my cash. (Paying using small bills). Just kept repeating “card, card, card only”. There is no posted sign stating this. In CT, I do not believe a business can refuse to accept cash or charge more if a customer chooses this method. The restaurant is dirty almost every time we visit, customer service is rarely good and now they are demanding cards only. Sure hope the employees aren’t swiping our information for nefarious reasons. I do not recommend this location. The Bridgeport location is clean, excellent customer service good food and get this, you can pay cash. The absolute worst Chipotle we have had however is the new one in Trumbull CT. It needs a complete makeover. We know what Chipotle is supposed to be having lived in CO many years and where the first...