LA Fitness — Local services in Greenwood

My parents have been members for several years. They have referred over a dozen of their friends, who have also been members for several years. They have always loved this location specifically and have built relationships with staff members throughout the years. Recently this club has switched management... often. The last manager was never available on site and the kids klub (day care in club) was never opened during the hours posted. Since that manager was replaced the energy and atmosphere has changed in all areas of the club. The staff is never pleasant to talk to, the only staff member my family trusted in the kids klub was let go (we have pictures of marks on our children and 2 other club members have found the same problem) and the people they now have in their aren't trained to interact with the children or even supervise them. Sitting on your phone with all the children at your back should not be acceptable. What is going on in this gym? The new "manager" is rude, money hungry and very very inappropriate. Dresses provocative and from what I have seen and heard, she talks to everyone like they are beneath her. Why would they let go of the staff that care about the members and replace them with this? And how do you report the abuse and neglect going on in the day care? U can't get a corporate number from anyone. We will all be taking our children, memberships and money elsewhere. If we can tolerate the manager long enough to actually get the memberships canceled. Another issue members can't seem to get resolved. This was a great place until recently and it all went downhill quickly. LA has made major staffing mistakes recently and it's going to end in a lawsuit. I will be sharing our experience across all social media platforms. DO NOT WASTE YOUR MONEY AND KEEP YOUR CHILDREN SAFE! STAY AWAY FROM...

The staff here genuinely care about the individual. I impulsively signed up for a year of personal training and a couple days later, with a clearer head, decided that it was not in my budget. I called them expecting them to try to get me to stay on for a lower price or to enforce the contract termination fees (50% of the price of all training sessions remaining in the contract - in my case one a week for a YEAR at $40 per session) but to my surprise they were gracious in understanding that everyone makes mistakes. They terminated the contract and refunded the registration fees associated with the personal training sessions even after the grace period for cancelling had ended. They ate the cost of my mistake and went out of their way to show me they appreciate my membership. They put my best interest ahead of theirs and have earned my trust and support as an organization.

As for the facility itself, you will be hard pressed to find a gym this well equipped for around $30 a month. It has a pool, a basketball court, saunas, racquetball courts, plenty of weight machines, free weights, cardio equipment, a kid’s play area, and a couple rooms for classes. It does get busy during peak hours but never have I struggled to complete a workout due to this. There is a lot of equipment. The basketball court is often populated enough to have a 3 on 3 or 4 on 4 game, but it is not unusual for it to be open for shooting around, and it is rarely too full to participate. Overall, I have been very satisfied with my membership and it has only gotten better the longer...

I was looking for switch from planet fitness so my husband called LA Fitness for enquiry. They gave him the cost structure which was as follows: $40 monthly membership As a 4th of July offer $4 as joining fee and no cancellation charges. The person on the phone further said that we should visit the gym in person to see for ourselves and then decide over the weekend as the offer is valid only on the weekends. So Saturday evening we reached the southport branch which is permanently closed. (Not updated on Google). We called them again from there and said we were there to see the gym personally for new admission. The lady on the phone called us to the greenwood branch. So we drove there. The two girls on the reception were arrogant enough to even say hello. When we said we were here to see the gym and we had just called the girl who had answered the call was like come on weekdays between 10-5 pm, we cannot have you look at the gym now. Further she said you will have to pay around $100 in order to start.

This is was so disappointing. I have never had such a bad experience anywhere in Indianapolis before with any hospitality service industry. The staff was extremely rude, unprofessional, non-helpful, not trained enough, zero communication skills, manner less, no hospitality, no value for customer’s time and efforts. Extremely disgusting experience.

I don’t know about other branches but the greenwood branch is...