Omni Health & Fitness Center — Local services in Greenwood

Update: within 24 hours of this post, the corporate administrative manager sent me a email apologizing about the problems with cancelation and closed my membership and billing. Original post: This gym has good equipment and is clean, which is why I’m giving 2 stars. In August 2021 I joined to exercise with certain trainers in classes. However, shortly into my membership, those trainers were let go, and the gym never hired replacements. I complained, and I was told they were actively trying to hire, and I should be patient. Well, then they made the classes to be led virtually, which just wasn’t worth the effort to show up. I was stuck in a 2 year contract at this point, but the conditions that were presented when I joined had changed (virtual classes). I had a twin pregnancy and doctor’s orders to not exercise, but I wasn’t let out of my contract because I had 2 additional months left in the contract than what the doctor’s letter said I needed as a medical break. At this point I’m just running through the end of my contract, paying monthly, and not using the gym at all. During the time of this contract, my family life changed (children), and I enjoy working out at home instead of in a gym. I truly think 2 years is just too long for a contract, and I should have fought this when signing up. Also I want to note, within those 2 years I never worked or lived in Greenwood, so I was always commuting to this gym. However, at the time I signed up, I thought it was worth it to work out under certain instructors. When I tried to end my contract because of distance, being over 25 miles away, I was told since it was the same address as when I had signed up, that wasn’t valid for cancelation. Now, in order to keep my contract from continuing as month to month after the 48 months, I had to send a certified letter to Peak, the company they outsource to. Peak claimed they never received the letter. I provided the tracking and threatened legal action. I also have not had positive experience with management unless they are trying to upsell—just being honest. It looks like there has been a recent, massive push for positive Google reviews, because just a few months ago the reviews were almost entirely negative and complaints about cancellation and billing and management arguing back very unprofessionally. After my experience with this gym, I will never sign up at another gym again unless it’s a month to month contract. My 2 year contract, with a pause for pregnancy, lasted from August...

I felt very unappreciated at this gym. Take it from someone that has been into fitness for nearly 7 years...

First, I was supposed to have a buy-one-year-get-one-year free membership but they only gave me one free month before expiring my membership.

Second, they do not buy new equipment and if something breaks and it cannot be repaired in-house, they simply remove it without replacing it.

Third, I have heard numerous rumors on various methods they have used to scandal money from customers and employees. In fact, I know several former employees that have relocated from this gym to other gyms in the area (I have not confirmed their reasoning, but I have some ideas).

Finally, what ticks me off the most is that Omni Fitness in Greenwood, SC is clearly listed as an approved gym for Active & Fit members on Active & Fit's Directory, but they refuse to use that as a valid membership. So, not only did I not get a free year and paid to be an Active & Fit member only to be denied because "they don't have insurance set up" or some lame excuse, the owner still had the audacity to try and sell me another membership. HE THOUGHT.

I do not...

I just started coming to this gym earlier this week, and so far, I’ve been really impressed. Before joining, I did some research and came across a lot of negative comments online—mainly about the 2-year contract. In my opinion, it’s simple: don’t agree or commit to something you aren't certain you can follow through on.

That said, the gym itself exceeded my expectations. The equipment is amazing; everything is either brand new or very well maintained. My husband and I made the switch from planet fitness & it is a massive upgrade. We are both athletes, and this gym fits our training needs perfectly. It’s never too crowded, there’s plenty of open space, and the overall setup is great for serious workouts. It is also very clean.

Another bonus is how much is included with the standard membership. The owner, Shay, is super transparent about all fees and the contract terms. He’s also understanding and willing to work with members if you get injured or need to relocate, which I really appreciate.

If you’re looking for a quality gym with solid equipment, this place is definitely worth...