Sharp Facets Gallery — Local services in Greenwood

Can I give zero stars? No? Well.... My fiancé went to SF to have my engagement ring made. 4 months of lackluster customer service later, my ring was "done". When we picked it up, I noticed some of the prong work was done in yellow gold. My ring is white gold. Or was supposed to be. When I mentioned having it dipped in rhodium to match everything up, I was met with hostility and arguments from the rat-faced man. I left in tears. One month later, one of the 1/2 carat natural sapphires fell out and disappeared. I was told by Ann that they would order a new pair of sapphires, take back the remaining original, and put the new ones in for $200. They didn't apologize and offer to stand behind their work. My fiancé was enraged, so he went to straighten things out. Ann was totally rude to him, he threatened a lawsuit, and she chased him out to the parking lot with a couple of 4 letter words. These people are crooks and HORRIBLE jewelers. I will NEVER set foot in that store for as long as I live. We have taken our business to an established jeweler in town with a sterling reputation. This other business quickly pointed out the reason behind the sapphire falling out - prongs were constructed too small. The jeweler also noted that in SF's appraisal of my ring, the main diamond was classified incorrectly. SMH.... Please don't support these people and their "hobby"! Run elsewhere......

Terrible experience. The front desk/phone lady was very rude and does not take the time to understand the needs of the customer. I brought a watch in to have links put in. Sharp Facets put the links in all on one side of the watch, making it much shorter on one side than the other. Which if you think about means that the clasp will put pressure on the side of the wrist. After Sharp Facets attempted once to fix it I requested that the even out the watch so that the clasp would sit comfortably on the bottom of my wrist vs the side. Sharp Facets called me to pick up the watch claiming to have fixed it this time. However, none of the links look different to me. I believe that they tried to pull one over on me by not moving the clasps and are probably getting a good laugh. But I know that they didn't move any links but I was just so tired of dealing with them. I was ready to get my property back from them and take my watch to a place that knows what they are doing. I strongly urge anyone reading this review to take your watches and jewerly elsewhere. I wish I would have seen the other reviews before I brought...

They destroyed my engagement ring bought from Sharp Facets in the Fall of 2012. A month or two after my Fiance proposed to me, one of the brackets broke off and the side diamond fell out (this is a past, present, future type egagmenet ring). I took it back to Sharp Facets where it was purchased, and they "fixed" it. When I picked it up, the metal had a bunch of nasty black spots from where they welded it. The diamond was replaced with a less quality diamond (I actually brought them the diamond that fell out because I did not lose it). They tried cleaning the black stuff off, but needless to say the ring still has black spots all over it that won't come off. I took it to another jewelry store, who said it was certainly odd the one diamond needing to be put back into place was of way less quality than the other two. I heard they were kicked out of Florida for fraud by somebody who used to work there. I will NEVER EVER go to this store again, and will tell everybody I know not go there. This store needs to be shut down, I am still so...