The Mattress Factory and Furniture & Mattress Galleries — Local services in Greenwood

In early September I went into Mattress Factory here in Greenwood looking to purchase myself a new mattress since my current one was too firm and causing me back pain. I spoke with a sales lady and told her I needed a SOFT MATTRESS. We went around the store and I tried several mattresses and eventually found one I really liked. It felt much softer than my old mattress, and was within my price range. I purchased the mattress that day, and it was to be delivered the next week. Once the delivery guys arrived with the mattress (a whole week late, mind you.) they carried it into my house, REMOVED THE PROTECTIVE PLASTIC and set it on my bed platform. I signed for it and they left. I then went to put the sheets on the bed only to discover that it was VERY firm. Surely there had been a mistake. This WAS NOT the same bed I tried in the store. I went and checked the receipt and sure enough it said “Sealy Firm mattress” Obviously something got mixed up somewhere along the way. I called Mattress Factory they next day and asked what we could do. The lady told me she would have to speak to the owner, and that I should call back later. I stopped by the store that evening and the lady behind the counter told me that since I had removed the plastic (the delivery guys actually did that) from the mattress, they could not accept a return on the mattress. I was stuck with it. I called back several times trying to reach a more suitable solution with Mattress Factory, but even after speaking with the owner I was basically told to go kick rocks. I will never do business with that store again, and I warn anyone else that goes in there to get a return policy in writing before purchasing anything from them. If I could give less than one star, I would. THESE...

We have been looking for a dresser for a while and decided to check The Mattress Factory and Furniture & Mattress Galleries. We had a good experience in store but decided to look online at what was there. We found a dresser for around $330 and on sale for $294. We decided to purchase it after looking into it. It was made of wood solids (plywood). Well I hadn't heard anything from them about the order yet, so I called up there. They supposedly were unable to find our order so I gave them the information. They called me back saying payment hadn't gone through and needed to create an invoice. I told them the price and they said they'd call me back again. When they called again they told me there was a price glitch and a manager needed to call me because they weren't going to sell it for that. I waited all afternoon with no call, so we went up in person after work. We go into the store and the manager is there. He shows us the piece and tells us they'll only give us 10% off the 10% sale that was currently happening, so not quite 20%. When Sean pointed out they wanted $1700 for a plywood dresser, he decided to explain supply chains (my job) to us and try to deny it was plywood. It was a very condescending, frustrating and upsetting way to handle a very stressful decision. We would have met them halfway since they would have lost money due to THEIR mistake, but they didn't even try to actually help or make up for the error they made. We won't ever do business there again due to their unprofessional behavior and how bad they messed up trying to right a mistake on their end. I definitely do not recommend them, which is upsetting as when we left Sunday we were looking forward to doing business with them...

I basically thought I had a good experience when I went to buy a mattress. I was so excited because I had been saving for quite some time. I was shown 2 different mattresses. Because of my financial situation I chose the less expensive one. Now this part I will take the blame for. I was handed a tablet to sign my paperwork and I failed to read everything and I didn’t put my glasses on. It I was naive and believed I would be paying What I was quoted. Well I was waaaaay wrong about that. When I checked my bank account this morning I had more take. Out than I was expecting and I have looked everywhere for my paperwork and haven’t found them yet so I called the company and was very polite and explained that I chose the lesser of the two. Before I could say anything else she says oh no ma’am you cannot return the mattress. Well I don’t want to return it. I wanted to know why it was higher and she got pretty defensive so I gave up trying to have a conversation and hung up. Well she calls me back maaad and said I threatened to slander them. I did not threaten anything. I just said I would write of my experience on Facebook. And now I have. Next rime I will make sure I have my glasses and. I read over everything. Not a good experience. And I take blame for my part in it. Ad experience. But I do like the mattress. Just wish I w a paying what...