So I came in for lunch and ordered an 8 count nugget and fries with a Coke Zero. Overall my meal was good, but was looking around and saw something that kind of bother me. A young lady brought a meal to 3 different people and was quick with out stopping to make eye contact with the individual who brought a meal with Chick-fil-A. Form someone who use to work at a food industry and knowledge the 4 core values of Chick-fil-A
1.*create eye contact * Share a smile Speak with enthusiastically *Make personal connection *
Remember to read the whole order out to them while make Good eye contacts. With a small and enthusiastically, personal connection.
Do not be so quick to just drop off the meal and say my pleasure and leave. Ask if there is anything else I could help you with and can get for you. Iām see this happening way too often and no one really cares to address it.
I get Chick-fil-A is a fast pace job But by taking a 20,30 seconds and asking if there is anything else I can do or get would be going the second mile service. Chick-fil-A is here to serve other not yourself. What is happening to the old Chick-fil-A I use to know growing up as a kid and loving to come to CFA and knowing the kid of customers (Guest) service.
You never know who is watching your...
Ā Ā Ā Read moreI was in this location in last evening. The guy was rushing me and rude. I asked can someone else take over. He stood there like he was right. Saying she is a manager with the nastiest attitude. I sat down ate my food peacefully with my family. As I was leaving out he asked me a question and I responded. Then he proceeded to asked what is my name. I told him it didnāt matter because I was leaving. Then he goes to say UGLY that you. UGLY. When I tell after 2 this location is not a place Inwoild recommend. The morning and lunch crew are the best. The evening crew you can expect a mess up. To have to deal with this foolery of approach from an employee is beyond me. I have never had to experience this. To talk to a general manager and another manager. They made me feel like I was in the wrong. I have a right to choose who I want to serve me at a restaurant. For Chi fila to care so much. They need to retrain some of their n employees. All of the employees here are not bad. They still have some great people in this location. I have to put that out there. I will now be going to chic fila...
Ā Ā Ā Read moreI usually come here to pick up Doordash deliveries, but I have actually eaten their food too. It's really good if you like Chick-fil-A. The Chick-fil-A employees are always super friendly and helpful. They smile a lot and ask how your day is going, and I really like that. At this Chick-fil-A the Doordash orders are on a shelf ready to go when you walk in 95% of the time, and when they aren't quite ready yet, they will tell you about how much longer it's going to be, and they bring it to you when it's done, and it's never been more than a 5 minute wait even when they are packed, which is almost always. The orders have always been correct, and their stickers used to seal the bags are pretty effective. The drink holders they have here are also very stable, so I'm not as worried about them tipping over in the car. Chick-fil-A is my undisputed favorite place to deliver for. I usually park nearby when things are slow, hoping I get some...
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