We rented a house from them that had the A/C unit out and the house was 93 degrees inside. The house also had many issues that were conveniently left out of the pictures - bathtubs had mildew and refrigerator was stained and dented. They sent an A/C repairman to fix it and he said the A/C was shot, but he patched it temporarily.
We had a 3 mo. with us, that we were concerned about and the heat index was 110 all week we were there. They ultimately moved us to a new house, of there choosing, but attempted to force us to move back upon our objection that we did not feel the house was safe for us to stay in because of the A/C and the extreme heat and the danger it could pose to our daughter if it went out as the A/C man said it could. Also, we were not excited to be dealing with the situation throughout our entire vacation.
I mentioned that they moved us, but it was to a more expensive house, which they chose. We just asked to be moved. They attempted to force us to move, or pay the additional price. We said that was not what we were comfortable with and that we'd use our trip insurance or ask for a refund. Their response was to show us the rental agreement that said A/C is not guaranteed and would not be eligible for a refund or insurance.
The employees who we talked to always said it was not their decision but someone named "Donna". We never were able to talk to Donna, even though they said she was the owner. We requested several times and were told she would call us, but the employees would call us back.
They were borderline harassing us about this and ultimately, quit harassing us when they charged my card for an additional balance I did not authorize. It was an absolute mess of a trip because of them and I do not recommend...
Read morewhen we first arrived at our home we noticed trash and such underneath the house apparently vagabonds were making good use of this place apparently while the house wasnt being checked on. When contacting the office to alert them of the situation we were told a maintenance person would be there to take care of all the debris, that was not the case. We waited for hours for them to clean and we ended up doing it our selves. Another interesting piece is the neighbors on both sides of us came to us to warn us that vagabonds had indeed been camping out there underneath and showering, we were also told that Anchor vacations was alerted to this. According to Anchor of course they say they were not alerted, but Im inclined to believe the neighbors afterall there was trash and showering items stating apparently someone was utilizing said underneath. When I called to express how I felt about this, I was only given a $40.00 cleaning refund. So this goes without saying this is my first and last time booking with Anchor. My feeling is had they checked on this place before we got there they would of seen the mess an hurried an cleaned it up, it states to me that they really dont care about the properties. I would venture to say that today unless someone else alerts them that vagabonds our indeed camping out there they are not the wiser. We felt very unsafe at...
Read moreWe come to gulf shores yearly, from Tulsa Oklahoma.
My Wife and I have been trying to Kick the habit, since I’ve recently became allergic to the nicotine in vapes but have no luck finding nicotine free.
We Stopped in last night after having a good dinner and as well, made a repeat trip first thing this morning.
The owner is super friendly, very knowledgeable and they have the largest selection of vapes I have seen.
Their selection of nicotine free vapes is extensive.
Wish our local vape store back home had the service and selection of island vape!
I will always support a small business, as I have owned a few myself and know the grind it is and this business deserves to have...
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