Oh My Dog Galharde — Local services in Guttenberg

Please Think Twice Before Bringing Your Dog Here

I was a happy customer for over a year, but after my last visit, I can no longer recommend this place. Since moving back to Hudson County, this was the only groomer I trusted with my dogs—but now I regret it.

My dog came home with a small scar, along with two other marks near her lower abdomen. These looked like scratches from nails or possibly pressure marks from being tied too tightly. Since then, she has not been walking comfortably, refuses to go on her usual walks, and won’t even jump onto her favorite chair—something she’s always done.

Concerned, I called the grooming salon and asked them to review the cameras. Their response? “Everything was fine, and the dog left walking.” But when I requested a copy of the footage, they suddenly said the owner needed to approve it and that the video was too long to send—as if I don’t know videos can be compressed. I already expect their response to this review—likely dismissing my concerns and making it seem like it’s all in my head or my imagination.

Adding to the frustration, the groomer never speaks to customers directly. Instead, you only deal with the front desk lady, who always seems to have an attitude and is constantly on her phone.

My dog has been fearful of big dogs ever since she was attacked by a pit bull, and I have no idea if there was another dog in the same room during her grooming. But something clearly happened that made her anxious, uncomfortable, and physically different.

I never wanted to believe the bad reviews, but here I am writing one. If you care about your dog’s well-being, please stay away from this place unless you’re willing to risk your pet’s emotional and physical health.

P.S. I know my dog, and I know she didn’t have these marks before her grooming session. It might seem minor to some, but even small injuries—especially when paired with changes in...

Just walked out of this store and I have to say the lady who works the front desk had terrible customer service skills. She has no business working in a pet accessory grooming store. I brought in a Jacket for my dog for an even exchange same item just different size. They refused to exchange the item saying they do not honor the 30 day store exchange policy, and that it is actually a 6-7 day policy (which is it?). I then told her it was a gift for the holiday and that they mentioned to who purchased the item that it was a 30 day return. I proceeded to speak to request to speak to her manager, to which she chose to call and speak in a different language and did not let me speak to the owner/manager. At the end of the day I was not asking for money back nor was I asking for store credit just a different size.

There was no resolution, left the store very frustrated. I don’t ever write reviews however this time I felt like people should be aware of the terrible customer service and attitude the front desk girl has. Take your business elsewhere.

Side note they have an adorable poodle in the store, who I now worry if it’s being treated kindly by this lady who manages the store.

If this reaches the store management/owner I recommend you change your staff or have a chat with them if you care at all about your business.

Hopefully my review doesn’t get deleted.

CONTINUATION RESPONSE TO OWNERS REPLY, since I cannot reply to your response. As an FYI the item was not used and it in fact did have tags, if your front desk employee wasn’t too busy on her phone she would’ve have noticed the item still had a tag, since the item did not fit therefor I would have not used it for a month. Hence, why I was requesting a different size, same item. Here is an image of the item with the...

Today I went to the West New York location, I didn't get an appointment because I called before, I went later to see if it could be. I work in the afternoon and I asked if it could be Monday morning. In a bad way a teenager answers me It's 5 o'clock almost annoying to answer and we don't open because of the bad news 1) the client is taken care of I have been taking my dog ​​since the second day I have him. There is a lot of grooming in the area, but at first I liked the attention of a well-known lady She told me that she changed because she didn't like the attention. I read that another client got angry and gave you a bad review, true. I repeat, the client is taken care of. Neither party is a favor, a service is paid. Minimally, it must be efficient. And let me doubt that a teenager can serve the public with...