Bergen Brookside Auto Body & Towing — Local services in Hackensack

We just needed a tow because of a flat tire, and they dropped our minivan off the tow truck. They did not fully fix ALL OF the issues that were caused, as they stated that they would. It has cost us many hundreds of dollars to fix the van because they dropped it. We had just bought the van, and it was in great condition - but over the past several months, the differential locked (which almost killed our entire family), both axles had to be replaced, the van is loud because of the cracks where the the manifold connects to the engine, and there were several parts that needed to be replaced near/around tires (sway bar, connectors near the joints). We trusted them to make it right and they took advantage of us by fooling us because we are not mechanics. We tried to be nice and not involve the insurance companies, but they completely fooled us and stated that they were going to fix EVERYTHING that was created, but only fixed 1 single thing (approximately $50 worth of work). Do not trust them - any of the employees, and especially the owner! We have a child and we are now in debt because of this specific incident. We were already broke, but this has destroyed us financially and has caused significant stress in our lives. Do not use this service, or be very cautious. If they make a mistake - HOLD THEM ACCOUNTABLE, WITH A POLICE REPORT, EVIDENCE, AND MAKE SURE THEY DO NOT SCAM YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

They responded to this message after I initially posted it - The tow WAS NOT for a starter, IT WAS A FLAT TIRE! And it is a lie that we were given a rental car - WE WAITED IN THE PARKING LOT WITH OUR 5 YEAR OLD DAUGHTER AND WAITED FOR THE REPAIR - LIES!!!!!!!!!!!!!!!!!!!!!!!!!!!! I also have the repair bills from another shop only months after the incident - FOR A FRONT AXLE, CRACKED MANIFOLD, AND SEVERAL OTHER ISSUES WITHTHE FRONT END!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I was going to let it go, but now I am committed to ensuring that their business is affected!!!!!!!!!!!!!! I HAVE DOCUMENTATION TO PROVE EVERYTHING - PLEASE CONTACT ME FOR PROOF AND I WILL GLADLY PROVIDE...

Let me start off with I waited 2 hours 1/2 at first!!! Worst experience ever with one their Aaa drivers. I told Aaa, I wasn’t going with the vehicle. I guess they didn’t read the comments. The guy gives me a big attitude. His name is Marc B. So, if you ever get him as a driver, you better be ready to go with the vehicle. I gave him my keys. Then he puts my keys on my front windshield, and why he still on the phone he keeps on telling me to leave him alone and stop following me If you don’t feel safe, taking it to a gas station in fort lee nj where’s plenty of room. You should not be working for AaaI could understand union city, north Bergen, Irvington Bronx quuens Brooklyn He shouldn’t be driving a Aaa truck. It’s just excuses, so he didn’t have to do the call in the rain. I don’t think he thought I was gonna tip him. I was on the phone with Aaa when all this was happening. They were asking me. Why won’t he tow it so was I following him trying to ask him, Marc was on the phone with somebody. Marc screaming at me stop following me loud in The middle of the street. I wish I had a snickers to give him. He was an older gentlemen, heavy set. I think his blood Sugar Level was dropping. I can’t see no other reason to give me such an attitude. All for not going with the vehicle. It’s not a people people’s person Shouldn’t be working In a field, where you have to deal with customers on Every day basis Loyal paying AAA members Shouldn’t have to deal with this. P.s. Brookside towing thank you for wasting my day 2 1/2 hours. The second company who came out to service They’re more professional no questions asked did their job no problem. Altogether I wasted...

TOWING SERVICES

Pulling into Kids Empire with my grandson and DiDi to play and enjoy himself, my alternator belt gave out. Sadness came over me, as I asked why now? I didn't want him to feel my sadness so we continued with the plan and have fun! As my wheels turned I felt the thought of driving was not safe. I contacted AAA, they immediately had Bergen Brookside Towing call me. I spoke with Andrew at dispatch whom made everything so easy, assuring me that he will have a driver ASAP and sure enough not even 10 minutes and there he was my angel NELSON the tow truck driver pulling in to save us!

NELSON you were on point, attentive, professional and wasted no time. Before I knew he had my vehicle on the flatbed and off we went. The drive about 40 minutes was exceptional! We talked, we laughed, we confided and most of all my grandson felt the positive vibes from us and yelled out Grandma I'm on GTA LIVE!!! LOL We all laughed and safely arrived to our destination. Blink of an eye NELSON had my vehicle off flat bed, refused my tip because he said we helped him during our chatty ride in many ways, so he wanted to help us back. Of course I refused and off he went onto the next tow.

So, to AAA, Bergen Tow, Andrew and Nelson....THANK YOU AND I AM GRATEFUL! Nothing else mattered, but my grandson's SAFETY and WORRY FREE experience, so YOU ROCK!!!

5 STARS 🌟 AND SOME WELL...