Hackensack University Medical Center - Institute For Breast Care — Local services in Hackensack

They were great before they opened the Maywood location. I'm a B cup and I have a biopsy marker. I found even when stating that I don't want a new Mammogram tech that the Tech will take retake after retake for just a screening Mammogram. I had to stop her at one point and ask her why she kept taking SO many scans and she said first there was a skin fold, next she missed a spot, next she wants to get the marker better. Do they realize that over use of X ray machines is exposing me to unnecessary additional radiation?! I got a text before I even left that my results were done, wow, did they glance at ALL those images and compare them? Fast results ard nice but this was too fast, thankfully I have to get a Ultrasound at the University and they do seem to do a better job. Last year I went somewhere else and I was happy that it was a simple, fast mammogram that didn't require any extra pictures because the tech knew how to take a mammogram and wasn't new...

I am giving 3 stars, I love this center but this voice center to leave a message to get a call back in 24hrs to schedule just an appointment is honestly beyond silly. I have work, I am told I have to wait for 24hrs for a call back to schedule an appointment? That's unbelievable, so they expect me to stay attached to my phone and ignore my job during working hours to schedule an appointment? This is unbelievable and unprofessional. I know it's not the breast center fault, its probably someone high up who thought this was a good idea but it's not. I should be able to call someone directly up and discuss availability while I HAVE FREE TIME, like it used to be. This is not patient care at all. If I am working and miss the call I am expected to play phone tag? This is unethical and deters people from receiving...

Went for blood work. Not crowded in the lobby since the start & halfway through Covid. Same procedures to get through but the Covid questions were less than normal. I sensed Covid fatigue from the worker. The blood lab was efficient as always. Again, less crowded than normal. Wait time was less than two minutes. My lab tech was new and she was confused about something but went to get assistance from a senior colleague and they helped her. I appreciate that she asked for help instead of trying to wing it. She was friendly and professional and I hardly felt the...