Seven Ten — Local services in Hagerstown

Where to begin? We booked a Birthday Party for my 12 year old daughter and were not very pleased at all. Management needs a wake up call. We were treated as if we were just another table in the waitresses section, NOT as a special party that was dropping over $400.00 to bowl and have pizza. After I complained to the manager, he never spoke to me again the rest of the night. I waited around for 45 minutes after the party was over to pay the bill, but no one ever came back to give it to me. I then stood at the waitress station, waiting for my bill, ignored. I had to go outside to call the place and leave a message on the voicemail for someone to call me so I could settle the bill. After 4 days, I was finally able to speak to the event coordinator. I explained the following problems to her:

We were promised a dedicated attendant for our party that we did not get. We shared a table with some random guy drinking beer. It took 20 minutes, from the first to the last pizza, to get all of our pizza delivered for our 16 guests. We were promised 3 lanes and then were only given 2 because in the fine print of the contract it says they can do that. Four of the kids had to hold their bowling balls on their laps because there just isn't enough room for 8 to a lane. I wanted to also bowl, but that just wasn't possible with only 2 lanes. The kids only got a chance to bowl 1 game.....1 game in two hours. To top it off, the 2 hours we were there, the lanes on each side of us were empty.

After listening and writing it all down, she says,"Ok, now all I need is your credit card number." Her only concern was the money, not the problem. I asked to speak to a manager before I paid the bill, so I was transferred to the Owner, Ash. His first statement to me was," So I understand that you will not pay your bill" and that he was going to call the police and have his lawyer contact me. I was dumbfounded. I still did not know how much my bill was yet! How could I pay it? I expected at the very least, a discount or an apology, but it was clear that wasn't going to happen. He would not listen to anything I had to say. I was told that after I paid the bill he would listen to my complaint and make everything worth my while. So I paid the bill and he offered for me to come back with my family and he would pay for my bowling....sorry, but not enough. After I stated to him that wasn't enough, he then said he would go so far as to pay for my meal as well. Too Late, the damage was done. I don't usually do this, but the management is appalling. I have been in the hospitality business for over 20 years, and all I can say is that I am ashamed at how I was treated. I will never go back. Had he treated me with respect and offered an apology, I would not have written this review. With that style of management, I don't look for them to be...

I went to 710 for the first time last night. I was pretty disappointed. We had no reservation and the wait was at least an hour. I was fine with waiting. However, the staff was aweful. I got told 2 different things by 2 different people at the front desk. First it was an hour wait then over an hour. So we asked about getting some food while we waited. Again 2 different stories. One said oh we can send a server over the other said just go sit at one of these tables and a server will come. The restaurant part was apparently closed though they were still serving food at the tables in the alley. So we sat down at the tables and waited... waited... waited.... servers constantly walking by but none bothered to stop. I'm a patient person and it was busy so I gave them plenty of time. We sat there 30-45 minutes. Still nothing. The servers were realtively quick to get the new people on the lanes menus and drinks as i sat there waiting. After that I was just done. Tired of being ignored. I complained to one of the staff at the desk and they were very unconcerned but said they would tell the manager. I'm sure that never happened.

We also checked out the little arcade. It was in decent shape. But the prize counter was closed. There was a sign that said it closed at 8pm but we were there before 8. A little disappointing to anybody who wanted to play. Imo if the arcade is open the prize counter should be too. Its no fun to have your child win tickets and then not be able to redeem them! The prize counter and a couple of the games really didn't look like they belonged in the building. Rather 'run down' by comparison to the rest of the building.

Prices were also a bit high at $7.50 per person per game and a $4 shoe rental. I expected them to be a bit higher considering the look of the place. But It wouldn't be a good place for those on a budget or multiple children. However, they do have some nice weeknight specials.

Bottom line the building was nice and it looked well kept. Staff and service need a lot of work. Highly doubt I'll ever be back. Very...

Avoid at all cost if you value your money and sanity. Don't bother using the reservation system as it doesn't seem to matter. Booked 3 lanes back in December for 4:30, they said it was for 5. My email confirmation said 4:30, this wouldn't have been an issue but I was told that there was a party at 5:30 and they had to make sure there were enough lanes for them, WHAT?? either way my reservation would have been first, why even mention it to me? After some back and forth I finally got my lanes. We were asking the girl at the front some questions and she was absolutely the rudest person I have dealt with. I could understand if we were being rude but we were just trying to understand timing and pricing. I ended up telling her that she didn't need to be so rude and she laughed and her co worker apologized and said that she also was rude to her the whole night and to please excuse her. I appreciate that, that new girl deserves recognition, I didn't catch her name but thank you. To the other girl, if you don't like your job please get out of the service industry. They also somehow lost my deposit for my third lane and were very rude while I was trying to explain to them that we had not used it yet.

Our lanes broke down twice for about 10-15 minutes each and we were not offered any additional time.

Bar and food service is non existent, literally 40 minute wait times for a drink. Then while waiting in line the "bartender" quite literally will look right by you and help a different person. We didn't receive our food until we had 15 minutes left on our last game out of 4 games.

The arcade is a wasteland of broken outdated games that do not work. But you aren't aware until after you have purchased and loaded money onto a game card that you have to use for the games. Why not just close the arcade or warn people that 99 percent of the games are broken?

This was supposed to be a fun enjoyable night with family and friends for a birthday but none of us will be returning to this place as long as it is ran in such an unorganized, rude and...