I stopped by to give Erin with an "E" a shout for her fantastic customer service experience. This lady welcomed you at the door, very polite and polished. She asked if you need your help, if so, she jumped into action; if not, she informed you she is her if needed.
You would want to need her. Why? Erin, as mentioned above, knows the store products, carefully taking measurements, announcing herself as she enters the back and still knocking on the door before entering making sure it is okay to enter. Making recommendations based on the questions she asked and you answered.
She was actually on point with each selection she gave me leaving me deciding on a color if I wanted to purchase it. You go Ms. Erin you have brought back a needed service in the shopping experience. Thanks, I truly appreciate you!!
The extra small panties do fit better than the small, you go girl! Keep up the fabulous CS experience wherever your endeavors take you!! You are...
Read moreRecently at Hagerstown Outlets, I went into the Soma shop. Karen was the salesperson who didn’t delay to come over to me and help me with what I was looking for. I usually don’t like when sales people come over to help…I like to look around first. But I had little time to figure out what would be the best for me. She was very nice, confident in her knowledge and found several options for me in pretty short order. I recommend seeing Karen at...
Read moreThis place was phenomenal. Kayla was wonderful, she made me feel comfortable and found the best product fit just for me. She was very reassuring and the other ladies were very welcoming. This was my first time at Soma and I'm definitely going back. I purchased 2 bras and they are the best purchase...
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