Verizon — Local services in Hallandale Beach

Mark Urbina at Verizon Cellular Sales has restored my faith in humanity, the service industry in general! After months of incredibly frustrating problems with NO resolution from multiple stores and personnel, I finally found someone invested in my business and turning around the bad experiences I've had with Verizon for several years now. Mark has been exceedingly patient with me and tried multiple approaches to trouble-shooting my problems with defective phones and replacements. He invested his time and channeled passion for the technology in finding a way around the challenges of data transfer errors from multiple devices. He got on the phone with corporate and escalated my problems within corporate and Cellular Sales, and wrote notes in my file as well as emails so the issues and our collaborative attempts to fix them are well documents. He gave me his personal cell phone and never dodged a call, always making himself available within reason. He took my disappointment and frustration with my service and hardward to date as a personal challenge to retain my business and to restore my faith in Verizon. Mark has analyzed my phone bill and looked for ways to help me reduce my costs and cut unnecessary expenses so that I remain a Verizon customer. I had the opportunity to observe Mark manage a busy floor of customers and service reps and no one walked through his door without getting the attention they deserved. I heard him trouble shoot problems with other customers and his staff and remain so impressed with his "can do" attitude and his commitment to training and empowering staff while never belittling them. I hope Mark is well rewarded for his exceptional service! I only continue to be a Verizon customer because of him. ...

I visited this store on 8/30 for assistance on my service with Verizon. Because customer service is never available, I had to take time out of work to come here.

Jeffery assisted me the best that he could with a professional manner, he contacted customer service as a staff and they responded in a blink of an eye. While we were transferred to supervisor, shan( Verizon supervisor) was upset because I asked her to listen to what the problem was, and on a recorded line this supervisor said I am going to end this call because I asked her to listen. No profanity was used on either and nor did I shout, so what was her reason for ending the call ?

After paying a $300 phone bill for one line, I was told that my phone will be turned on after three hours. This did not occur and I went back to the location.

When I returned for the second time on the same day Micheal stated he couldn’t bring out my past bills because no one in this office has access to that only print receipts of purchase. I didn’t understand, I requested to speak with a manager and he mentioned it would take about 45-60 min until he returned from his lunch break. Michael then informed me there’s nothing that he can do and I should go to the Aventura “corporate” location.

I waited patiently especially since I waisted majority of my day trying to resolve my phone service and why it’s still inactive. Luis then kindly came and assisted me in printing the bills and apologized for Michael’s rude behavior.

However I have yet to receive the proper assistance. Leaving...

After having a "great" experience, I'm having to change my review to a "buyer beware" one. First of all, Dean was a great salesman, yet deceiving. I went in for a simple SIM card for an existing phone, asked if he had any promos on Androids (to upgrade my Mom'n phone"... He said he had an LG with a $500 discount. Stupid me took him at his word, went ahead and upgraded, towards the end we decided to trade in her old phone to offset the initial expense, and I went my merry way... 2 days later, I spoke with Verizon, no such offer existed; contacted the store TWICE and I emailed Dean. I NEVER got a response. I went to the Store, spoke with their "Regional Manager"... Long story short, Dean is a "senior salesman", so he's a pro. In writing he put a $375 or so, the rest he made up with my trade-in , told his Manager that I misunderstood, and of course, since I'm in a wheelchair, all I got was a false apology. I was robbed by these people thanks to their "senior salesman". Buyer beware, you might get a discount, just don't believe what they say as they'll then turn it around to say it was miscommunication. Oh! And that I should still just be happy as it was a great...