Spectrum Store — Local services in Hammond

Terrible terrible terrible. Like going back to a bad ex, can’t believe I thought to trust this company again. No inventory ready for new equipment pickup. Doesn’t know when more will arrive. No option to overnight ship equipment. Offers more fees for setup today. If you ordered anything at all from any store in existence and chose the option to pick it up- they would have it in stock for you. How do you pay for a service and then not have the option to get that service and they act like it’s not their problem. Was told over the phone that “spectrum is too big of a company to know the inventory of each store, or to have the option to overnight equipment”- oh but not so big that they can’t charge you $65 and get a tech out there the same day.. right, give me a break. Another corrupt company on a mission to be the worst company ever and be right in their opinion over the customer. Whoever thought up these ideas is an evil rich genius.

To the spectrum business reply- no you won’t “look into this further”. If spectrum business cared about customer experience, they would have “looked into this further” during the chat, or the phone call I already had earlier today when I requested that this be “looked into further”. I’ve already attempted to escalate this situation via customer service. No dice. But I get it, you have to reply as apart of the “good company image”- which doesn’t exist beyond the facade of words on a negative google review. Insane company. Reminds me of ATAT. Just picked up equipment at the Mandeville store- will never walk into Hammond store again, as I’d rather drive an hour to a real store. The Hammond one is next level...

We switched to charter spectrum four months ago from at&t simply because of costs. Although spectrum has a wonderful customer service department, including those that come out to your home to service, the truth is the product itself is terrible. Their on demand and guides are offline AT LEAST 30% of each day and unless you record shows you are only able to watch live tv. The problem with the DVR is that not every box is a DVR, that’s an additional charge. In our house we have one DVR and four regular boxes. We were told by spectrum sales that the reason we don’t need DVRs is because their on demand has more shows than at&t and you can fast forward and rewind. Which was a huge selling point for our family. Well, that’s true but if you are unable to access the on demand because of errors, then it’s useless. We have called customer service several times and had service reps ordered to our home to fix the problem three times. The last one told me that it could not be fixed and it’s a problem with the company that is in charge of the computer code for spectrum and that anyone who received spectrum after 2016 has the same problems. Trust me, if you are having problems with the service you currently carry or if you are unhappy with the price, don’t think the grass is greener with spectrum. I have spent more time on the phone with customer service and more time cursing at the tv than I have with anything else in the past. Don’t change to spectrum! Save yourself the...

If you're considering Spectrum, do yourself a favor and choose a different company. My laziness and complacency caused me to remain a customer for 18 years. Over the years the technicians have visited my home several times for in an attempt to make channels work. Each one said that my street has a weak signal. They would get it to work, each time for about a month, and then the issues would start all over again. Finally, in July 2020 I called them and said enough was enough. I said I would give them one last chance to repair it or I was going to change services. I was out of they when they came and my wife said the channels were working. When I returned, it was raining, and behold, channels began to disappear. The next day I found the cable box the way the technician left it shown in the attached photo. On August 1st I dropped of the cable boxes. I hadn't yet paid my last bill for service (July 16th to August 15th), expecting they would credit for the service I wasn't receiving from Aug 1st to Aug 15th. I was told they wouldn't credit or prorate and that I would be charged for service I didn't receive. When I told them I would pay half of the invoice but I wasn't paying for the service I didn't receive, they not so politely told me that would send it to collections and report to the credit agencies. Unfortunately, I had to leave at least one star in order to post, or they wouldn't get that one. Don't be drawn in by the Spectrum commercials. Steer clear of...