Hi-Ho #1 Barbecue — Restaurant in Hammond

Gave it 1 star for Rene, Zach, and the other young lady, I'd put 0 if I could. I have come to Hi-Ho for the past few years for breakfast as it is the best prices around town and Rene+Zach typically take care of me. Since I go in frequently, they know my order but the past 3 weeks I have been getting hashbrowns with sausage gravy. The past couple of times I have been there Mr. Ronnie has taken my order. Each time, I have to repeat my order 3-5 times for him to understand what I want, which has been hashbrowns with sausage gravy. The first time he took that order he charged me $3, which I was not used to because I typically get charged $2 for it. I brushed it off. The second time Mr. Ronnie took my order (after repeating 3xs) he charged me $3 again. This time I questioned why it was $3. IN THE PICTURE PROVIDED YOU SEE THAT A BISCUIT WITH SAUSAGE GRAVY IS $2, A PLAIN BISCUIT IS $1, AND HASHBROWNS ARE $1. If I am only trading out the biscuit ($1) for hashbrowns ($1) shouldn't my total price still be $2??I explained this to Mr. Ronnie on 11/6/18 and he went to clarify it and said the "kitchen told him to give it to me for $2 because it's for me". In my opinion I think he only said that so he would not be the one in fault. So I was charged $2 which is fine because that should be the price. Wednesday 11/7/18 I asked one of the workers about it and they agreed that it's $2 and we both laughed about the situation. They said it's $2 and if I get charged $3 tell them that's not right. TODAY I was ignored when standing at the counter. JT (partial owner) had taken the 3 men's order to the left of me but turned around after and started changing the coffee. I was a little confused considering he made eye contact with me and knew I was there. Mr. Ronnie was working drive thru and started asking the people at the counter if our orders had been taken. I told him no. He asks what I wanted and I told him "hashbrown with sausage gravy." (Surprisingly only once) he goes back to the kitchen and says THE WRONG THING so I say again louder "sausage GRAVY, not sausage, SAUSAGE GRAVY" the partial owner JT relayed it for me. Mr. Ronnie walks out and grabs my debit card WITHOUT saying the price of my order and charges me $3, and then tosses the pen at me and walks back to the drive thru window . I immediately think to myself "I really don't want to ask why I'm being charged $3 not $2 because he's not going to understand. Let me ask this guy." So I as the partial owner JT why it is costs $3 not $2. Before I can even get all the words out of my mouth, I already see his eyes rolling (as if he knew). Keep in mind, I come in almost EVERY morning and never have a problem with Rene or Zach, they understand my order clearly every time and I have even talked to them about the price of it and it's agreed that it's $2 full price. JT tells me "that's not what you ordered" and I said "I want hashbrowns with sausage gravy, like the one with the biscuit but instead hashbrowns It should only be $2" He says "that's not what you ordered. It's not even that price on the menu." I walk to the menu which is taped on the counter and point to the biscuit with sausage gravy and the price is $2 and then I explain to him the same thing I explained to Mr. Ronnie. I don't even think he was listening to what I was saying because he kept mumbling under his breath, by that point I ask for a refund because I'm not paying for something that is not priced correctly. He snaps back saying "well I can't refund you on your credit card" and I snap back with "it's a debit." And he says "well I can give it in cash." Hands me the money and I walk out while saying they need to go back to school to learn simple math. I realize I forgot my debit card and go back in and get it from another customer. As I am leaving I heard someone comment about my sex(irrelevant). I have old receipts and a picture of the menu. I'm mainly upset because even if Ronnie and JT understand, they shouldn't treat...

Hi Ho is officially dead. We lost the one in Ponchatoula a few years back, new owner changed up too much of the original menu and just wasn't the same anymore. Hammond was the one that still was original tasting since I can remember back in the 90s. Past couple times of going, The hamburgers were so terrible, dried out, bread already in the stale process, tasted like a old hamburger sitting inside a heated glass case at a gas station. We just tossed them into the trash. This literally was Sunday after church. Theres no legitimate reason that our Hamburgers weren't fresh at Lunch time!! I paid 47.00 for food to be handed to me and thrown away. We won't ever be back to this location again. Your pulled pork sandwiches aren't made with love anymore either. The young guy that took my order at window shouldn't be at the windows unless your owner likes an employee to not smile or even say Thankyou to the customer who just wasted 50 bucks to pay that kid. Seriously, The owner needs to step up and fix this. All your regulars are old as he'll, keep this low budget food and service up, you won't be open much longer around here. Watch and see

Btw after all this time, what have you done with all the money Hi Ho has made, you have the tiniest dining area still after 20 something years.

Get with times, upgrade your professionalism with the staff, cook the food right! Serve your customers the best, not that crap served...

I’ve been coming here since Ms. Celeste greeted customers in the drive thru when I was a child! Those were definitely the days. HI-HO has been a staple in my family for decades. For those who don’t appreciate this establishment and think it’s “dingy”, well, that’s how it has always looked. Locals enjoy the character the building has to offer. It provides many people, including myself, with the comfort food they desired as a kid and a sense of nostalgia as well. As for the sauce, if you’re looking for the commercialized, sweet BBQ sauce, this isn’t the place for you. Their sauce is an Italian family recipe that seems to be tomato based with spices. 3 sauce buns, hot fries, and a bottled root beer ordered at a stand up counter. You just can’t get any better than that. Restaurants like this are few and far between these days which makes HI-HO even more special. Don’t hate on the sauce. Italians know good...