La-Z-Boy Mechanicsburg — Local services in Hampden Township

A Disheartening and Dangerous Experience with La-Z-Boy - Buyer Beware! I am writing this review from a place of extreme physical pain and profound emotional disappointment. I wish I didn't have to, but I feel a moral obligation to warn others about a product that has not only failed me but has actively put my health at risk. My family and I visited the La-Z-Boy Home Furnishings & Décor in Mechanicsburg, PA, with a very specific and critical need. My mother had recently undergone knee surgery, and I was about to have my own lower back surgery (L4-5) on September 11, 2025. We were looking for the safest, most supportive recliner on the market a chair where I could spend my recovery, as my doctors advised me to stay off my bed. The staff at the store, who were kind and helpful, recommended a specific recliner as "the best" option for our needs. We were told it was the perfect chair for someone with mobility issues and a recovering back. We paid $2,649.98 (original list price over $3,100) on August 3, 2025, for what we believed was a premium, safe, and reliable piece of medical-grade furniture. The sales ticket number is 316-45518, and the store address is 6390 Cartisle Pike, Mechanicsburg, PA 17050. The delivery and installation went smoothly, with the team ensuring everything was set up carefully. But the problem isn't the staff or the service; it's the product itself. Just days after my back surgery, while using the recliner as intended, I tripped and fell backwards twice. The chair failed to support me and became a hazard. The immediate consequence of these falls was devastating: my post-surgery pain, which was already significant, spiked to a 10/10. I had to contact my doctor immediately, who increased my medication and scheduled an urgent follow-up appointment. This is more than a quality control issue; this is a safety hazard. This chair is absolutely NOT suitable for anyone with a back, knee, or any kind of mobility issue. It is a dangerous piece of furniture that should not be marketed to or recommended for individuals in recovery. My biggest fear is that this dangerous chair will be returned, refurbished, and sold to another unsuspecting person who needs it for medical reasons. This is why I won't return it; I wouldn't wish this pain and betrayal on anyone else. This chair is a liability and should be removed from the market entirely, or better yet, sent to a landfill so it can't harm anyone else. La-Z-Boy is a massive company with a reputation built on comfort and quality. They need to address the safety standards of their products immediately. My physical and emotional well-being has been severely compromised, and I deeply regret my decision to put my trust in this company. I am now looking at alternative options like the Titan Otamic 3D LE Zero Gravity Luxury Massage Chair from Sam's Club, because I no longer trust La-Z-Boy to stand by their products or their customers' safety. I am in agonizing pain as I write this, hoping that my review can save someone else from the same heartbreaking experience. If you are considering a La-Z-Boy recliner for any medical condition, please, look elsewhere. This chair is not the solution it's part of...

Please know that this is being recorded because my hand in hand does not work well together. So that will be a lot of mistakes and sometimes really bad things when I don’t mean it. Anyway it was a wonderful experience. I just have nearly died a few weeks ago. I have been in a deep depression for two years over having lost my wonderful wife caregiver. Shopping at your store yesterday helped me work through the grief is so pleasant fair that people are so kind and Sean ( I think that was his name alone too sick to get out of bed To confirm his name,). Although he was obviously knew that the business was an open warm personal allow me to joke with him about his terrible evening and that stupid to do you not although he was obviously knew that the business was an open warm personal allow me to joke with him about his terrible Is a very unusual believe so you got to eat germsa to fight germs. I can’t help Rasich clean and help laughing with Him about his outdated than me. He was so much greatly in fact I was going to call me today and we were in giving kudos for the way he treated me and excepting me as a person that d him about his outdated than me. Hie was so much joy and greatly in fact I was going to call you today and the word and give him kudos for the way he treated me and excepting me as a person Looking beyond my inappropriate sometimes thoughts and behavior. After all my first day shopping in two years, blank blank drive room that needs to be fired. I have to do that I’m laughing as I’m sayin looking beyond my inappropriate sometimes thoughts and behavior. After all my first day shopping in two years. Young woman walked by with flowers that she was dispersing throughout the store and they were beautiful and I took one of those and then there was another thing I want to but it was for the hundred bucks so I told her please if you can find me something in the $30-$40 range just looks similar to that and she did and I love him and want to order another flower. I will call you about that though. This is too long for review I have been locked up inside for two years in such grief so please forgive me Thank you for such a...

I was told my chair was in stock, would be delivered the next day. Blake told me, "You will receive a call by 5pm today to let you know the delivery time for tomorrow." No call came, so I called Customer service. They were cold and uncaring when they told me my chair was never put on the truck. Keep in mind I had cleared my schedule to await delivery the next day. Shelby was especially rude and unapologetic. She first told me they had no control over deliveries, then later she mistakenly said that she made the delivery schedule. Cold and unapologetic, she could have cared less I thought my chair would arrive the next day, when she knew it was not. No apologies, just excuses. They really do not care what they tell people or the fact people are waiting and depending upon them. Shelby had trouble answering who her boss was, took several rounds of questioning to get a first name out of her. I did not bother calling the store manager because Shelby at customer service gave the impression that this is business as usual AND that no one understands how or when deliveries are made. Their standard practice is not really caring when people receive deliveries they paid $100 to have delivered. Yes I paid $100 for Shelby's excuses and snotty dismissive tone. Once the store in Mechanicsburg, PA on the Carlisle Pike has your money, they really do not care when your stuff is delivered. FYI if you are told your item is "in stock" that means it is sitting in a warehouse in New Jersey. I purchased my chair at 11 am and between then and 5pm, Shelby claims it was impossible to adjust the delivery schedule for the next day, this is after Blake her sales supervisor told me, it would be no problem to deliver the next day. Just to clarify I did not ask for next day delivery, Blake said it was going to happen. Anyway I ended up having to schedule two weeks out, let's see if anyone actually calls the day before to let me know delivery window....I have one more day to cancel this order and I am seriously...