Mattress Warehouse of Mechanicsburg - Carlisle Pike — Local services in Silver Spring Township

"10/10 buy your mattress here, you will not regret it" - Me

Listen and gather around. Now I know you're here looking for a review but before we get there. I am sure you are thinking a "Mattress store... Really, is it 1984? Amazon will sell me a mattress for 300 dollars in a box shipped right to my house, Why would I need to go talk to a sales person? All they are going to do is up-sell me into a more expensive mattress I don't need." Thus we start my review of my 10/10 experience with Tavia who deserves a raise.

I am more or less in sales and enjoy being treated with respect and dignity understanding I am not a buffoon walking through the door that has never heard what a mattress was before. Tavia engaged and greeted us with a firm handshake and welcoming smile right at the door as we walked in, A+ 10/10. We were given a brief sales pitch on the floor before she introduced us to the "calibration machine" that would give us a top pick of the mattresses best suited to our sleep style (myself and my wife). She gave us a run-down of what it was doing and why, very informative and you could tell she understood what she was saying. After our mattresses were picked she guided us to a fairly priced one but definitely not the top of the line. A very respectable move but there was only a sales persons sincerity looking for what would be best for us. After that we were shown the tempur-pedic Adapt line, given a brief overview of cost, quality and of course warranty. There was not a question we had, that she did not have an answer for.

After Laying on that mattress we were both fairly confident that was the one, there was some guidance to purchasing that day, but wanting to talk it over and decided if that was the best option we asked if we could return in a few days. She was very generous in informing us of everything we asked and then some, truly going the extra mile in my book.

After deciding that it was indeed the best choice for us, we returned two days later. They had the same greeting for us and it was like we were with old friends. We tried a few mattresses we did not the first time, even though they were more expensive there was no pressure on an up-sale in the slightest, a very good trait in any sales person allowing us to decide what would be the best in our comfort and price.

The "checkout" process could not have been easier, while Tavia took care of our paper work we had a chance to talk with Fred who I believe to be the manager. Fred was everything a Manager should be not only did he help us decide along with Tavia they seemed natural working together with no effort in helping us decide our purchase.

We were given access to a promo to allow our price to the be the best it could be. The pillows we liked while one was in stock the other was at another location 1.2 miles away and before we even suggested we pick it up. They had emailed and called the location to confirm they had stock and told us it would be ready on our arrival.

We were not only treated as a customer but after talking with Fred and Tavia it felt as though we were being treated as friends. From a sales perspective there is nothing more to ask of their service.

Truly Thank you, Tavia and Fred for a very worth while experience in something I am sure could have been far more stressful if not for your professionalism, knowledge...

I went to mattress warehouse because I purchased a top-of-the-line Simmons black line Beautyrest luxury pillow top mattress from another company and I hate it!!!

The mattress has me sleeping on an incline. Simmons refuses to do anything about it and basically said "it's to be expected." When I questioned them further and reconfirmed that their position is that "customers are to expect to be sleeping at an incline to the point that blood rushes to their head and you're not going to uphold your warranty" … they didn't even respond. Even the person who came out to do the mattress evaluation said it was clear that I am sleeping at an incline. He took photographs and did all of the standard measurements and they still refused to make it right. Until now I had been a lifelong Beautyrest customer. I will now never buy anything from that company again.

I met with Karen who is very knowledgeable about the line, extremely knowledgeable about everything in your store, and confirmed that the specific mattress I bought had a lot of warranty issues, which is why mattress warehouse no longer carries the line.

We talked about the different things that I could do to remedy the situation… and After she answered all of my questions and looked at the specs of the mattress I owned, and we talked through the choices I have, I ended up buying The lifestyle king one piece remote platform that allows me to raise both ends of my current mattress to try to counterbalance the problem.

Karen went above and beyond to try to help me with my problem. She's very professional, very knowledgeable and worked through all of the pros and cons. Because of her I decided that even if I still hate my mattress, I could then go back to mattress warehouse and purchase a new one and then I have a Good foundation for my new mattress.

I am hoping this will allow me to keep my current mattress for the remaining time I have to pay on it. But as soon as it is paid for, because of Karen, I will be going to mattress warehouse to buy a better mattress. I couldn't be more pleased with everything she did to help me research and talk through the pros and cons of the choices I had. I'm very satisfied with my experience. She goes above and beyond, and customer service means everything to me. It is because of her you will now have a...

My experience with shopping at this store (Mattress Warehouse of Mechanicsburg - Carlisle Pike) was amazing! We had gone through a very stressful situation at Mattress Firm before we decided to try Mattress Warehouse. At Mattress Firm we had purchased Beautyrest Pressuresmart Ultra-Firm mattress, just because we had owned a firm Beautyrest mattress before and were quite happy with it. We quickly realized that we had made a big mistake. The mattress felt so hard that we were waking up with body aches. We got little to no help at Mattress Firm and I started researching mattresses on the Internet. To say it was overwhelming is not to say anything. There are close to 200 companies out there trying to sell their mattress to you. I was literally ready to hire someone to help me select the right mattress. When we went into Mattress Warehouse we were greeted by Amy. What a difference from the store across the street! People make all the difference! Amy went above and beyond to help us make the right choice. She took us through the computer test to identify the best kind of mattress for us. This was exactly what I was looking for. She then explained all the differences between our various choices. Amy very clearly communicated their exchange policy up front, leaving no room for surprises, in case we, for whatever reason, would not be happy with our choice. This was quite the opposite of what they did, or rather, didn't do, at Mattress Firm, where there was no up front communication on their return policy. Amy was professional, accommodating and very patient with us. She truly cared and went out of her way to ensure we were comfortable (literally, you have to be when you are buying a mattress!) and happy. Amy is a role model of outstanding customer service! We purchased Kingsdown mattress and had our bed delivered yesterday. OMG, I was sleeping on Cloud 9 last night....