Kroger — Local services in Hampton Township

Just a nice grocery store with good selection, nice produce, deli & meat along with a pharmacy and at least three disgruntled employees, which changes my review from five to three stars. They have some developely disabled bagging clerks which is progressive, but earned negative points from me as one worker was treated badly right at the checkstand. He apparently wasn't bagging quite perfectly but I didn't have a problem with what he was doing. A manager walked by and made a mean comment. Another time I specified $100 over my bill on debit, was handed a $100 bill which I asked to be broken into $20s. I was told that I should have asked before he shut his cash drawer and I could wait, then proceeded to start the next customer. I turned to the manager standing right there and asked her to break it and she said she couldn't accept it because it wasn't verified. I am not pushy so I left. I am from another state but visit here often, but now I shop at Meijer's. Update 4-9-24, back for another visit, asked for only one bag, the bagger was complying and the checker told her to double bag, I said it wasn't necessary, and the checker gave me a lecture on bagging and the look. I thanked the bagger. "Perfect, nice job." The store has nice employees all around but the checkers are not happy people yet. Still going a little further to the rival store mist of the time but my sister who lives here continues to send me here, at least until the Albertsons merger goes through but hopefully it doesn't. Albertsons ruined the Safeway experience out west...

Management is not only apathetic but argumentative to constructive criticism. Many employees treat customers poorly for absolutely no reason.

I’ve talked to management 4 times now after being treated poorly many times, up to and including blatant discrimination with witnesses to corroborate.

Tonight I asked to speak to a manager after having an issue with an employee hanging up on me and then telling me I need to relax. Usually this employee is a nice and personable guy, so I thought sharing my criticism would give the store a teaching moment.

After sharing my concerns the manager blamed it on corporate for having a new promotion that made it harder on the staff. I then had that manager insinuate that I have stolen from the store because I shared that I felt that I was followed around the store on a few occasions. After I just did curbside pickup on a $160 order... because you know thieves really like to use curbside pickup to steal things (sarcasm).

I’ve never seen anything like this at any store. It’s shocking because the Euclid Kroger is NOTHING like this. Wish I could have spent all the money I spent here at Meijer or Euclid Kroger. It’s funny because there’s more awful things to share about this store but I don’t feel like writing a book.

To that manager: I hope your life is as pathetic as your personality and attitude represent. Treat people...

Absolutely the Worst and Dirtiest Kroger in the Bay City area. Want to do some shopping and return some Coke bottles. All three bottle return machines were down, not functioning. Cardboard trash overflowing the containers. The floor looks like it hasn't been cleaned in over a week. On the wall is a sign that states if you need help push this button. Waited 10 minutes with no response. I walked up to the service counter. The Assistant manager was belittling an older female customer who had to be in her '80s. As she started to walk away in disbelief he stated "Have a good day and get the hell out of my store" That comment really pissed me off, you don't talk to a customer let alone an older female in her '80s. He turned to me and said what do you want? I told him that I've been waiting over 10 minutes for somebody to show up and fix the bottle return machines. I also told him I've been pushing that button to call somebody for help. He had no knowledge of the button or the alarm to notify someone to fix the units. I told him how dirty and filthy the area was back there. His response. "The reason it's dirty is because of the customers It's...