GameStop — Local services in Hampton

My experience was alright and it may have just been a simple misunderstanding. However I came in about my PS4 overheating and wanting to exchange it for a new one. Simple task really, I enjoy gaming regularly and didn't want to damage any of my equipment with this hot PlayStation. I don't know if it's because they heard it was a Limited Edition Destiny PS4 and, me eager to get right back to my normal gaming routine as a chance to slide this gross beat up generic version of one into my possession and out of there's. I wasn't given a chance to look at the condition of the PS4 before the gentleman behind the counter slid it away from me and taped it up. Now normally not seeing the condition would've been fine because I've only been to this GameStop and it's neighbor in Peninsula town centre the for as long as I can remember so, I have built what I felt was a trusting relationship. I was sadly mistaken it seems because, I walked out of there with a disgusting stained PlayStation that looked like the bottom rubber foot piece was either glued back on or surrounded by nasty crud. I myself kept my Playstation very clean and virtually scratch free. Now when I found out how poor of a condition this PlayStation was in I immediately not even 10-15 minutes later came back and was extremely upset trying to keep my cool where I was then told that I could not have my playstation back nor could I have that specific one shipped out and fixed then sent back to me. It was considered defective and they could no longer help me. I wouldn't budge and eventually I got my PlayStation back but did not, get my refund for the warranty I just renewed on the PlayStation I almost got swindled into taking home with me. I'll give them credit for trying to work with me at the end but that PlayStation should've never made it out the door in my hands like that. Beat up sure; patches of nasty built up crud or a potentially tampered with PlayStation no way. I came in at about 6-7pm on December 28th and I probably won't be coming back to this location because that was frankly disgusting. Oh and a sidebar the cashier even agreed with me that he would've also been upset if he saw the PlayStation in that condition but still hardly helped me. They tried with no real success and left me very...

We went to this location, because I work over night and it is one of the few earlier opening gamestops near us. I brought my son for the most recent Pokemon release. We got there at roughly 7:15, and waited since the stock at this location was low. We were number 2-3 in line with only one person there before us. I have my own pro membership and my son had his own pro membership with his own money. Multiple people pulled up and talked with myself and the guy that was first. After seeing that there was a 2 per member limit and 3 of us were there these people left to look elsewhere. So around 9:30 people start showing up left and right and after discussing they decide to stay for the less desirable release we had decided not to get. So then comes the issue, the employee shows up and comes outside to hand out numbers for order, after discussing that we both had memberships for this purpose and had been waiting the employee then tells us we can only use one membership because it wasn’t fair to the people behind us. Granted they shows up 3 hours later and this is the only way we can ever find Pokemon at close to msrp, honestly idgaf if they didn’t get any in this situation. My son (8) then got visibly upset because this is one of the things he looks forward to, ripping packs with me on the hunt for cool cards. So I asked if this was policy or her preference and she gave no answer. We ended up stopping at another GameStop close by, because at this point I was furious. The woman at this store happened to have 2 packs left and let us purchase them both and then told me that no where does it say if he has his own membership and money we can’t both purchase a limited item and that the employee at this store just decided to do that themselves. After this won’t be coming back here, but awesome job to the GameStop on Jefferson Ave. your employee rocks and she gave us a pack with a...

⭐⭐⭐⭐⭐ Amazing Customer Service from Javon! I had an incredible experience at GameStop (2400 Cunningham Dr, Hampton, VA) on March 11, 2025, around 7:00 PM, thanks to Javon. From the moment I walked in, he was extremely helpful, knowledgeable, and genuinely passionate about gaming. I was looking into PlayStation 5 controllers, and Javon provided me with detailed information about the DualSense Wireless Controller – Chroma Teal and the DualSense Wireless Controller – Chroma Indigo, explaining their features and differences. Not only that, but he also kept me informed about upcoming drops, which was a great bonus! What stood out the most was his expert advice on upgrading my gaming experience. He took the time to understand my needs and successfully convinced me to purchase a PlayStation Portal, which I hadn’t even considered before. His enthusiasm and expertise made the decision easy, and I couldn’t be happier with my purchase! Javon’s customer service was top-tier, and his recommendations were spot-on. If you’re ever at this GameStop, I highly recommend asking for him—he truly goes above and beyond to enhance your shopping experience. Thank you, Javon, for making my visit an...