We arrived shortly after 6:15 on 11/3. We were added to the waitlist and told 10-15 min wait. The hostess was half-hearted in taking my number and that started the issue. After a very long wait at the bar to get a drink before sitting down, we began noticing people who came in after us being seated. I asked and she told me she had paged me already and I never responded, but she was clearing a table and we would be next. Ten minutes and several couples later I went and ask again, now the manager was a bit forceful with me telling me it was a mistake, and we would be next, then added the comment, “Sometimes our system just doesn’t send the notifications out.” Then ANOTHER table gets seated. I was told, “Well we had already paged them, so we have to seat them first.” I did not become visibly upset at the Manager, but my wife was obviously showing her frustration and displeasure with the way we were being treated. The Manager was outright rude to us. So after what should have been a 10 min wait, we were seated nearly 45 min later. Our server, Gabrielle was a delight. She was attentive, without being overly pushy. She is clearly a professional and if she desires to stay in the service industry, will certainly move on to a much higher-class establishment. She has the natural gift to serve in a restaurant environment.

Gabrielle is the only reason this review didn’t get one star.

So after we had finished our meal, I asked the Manager to come over and talk about the issue, especially since we like this place and enjoy eating here. I make an apology for the heated discussion towards the end and ask about why the system seemed to be texting every other patron except me. Again, she was rude to me, took ZERO responsibility for anything she or the restaurant did incorrectly, then dismissed me and walked off. I would have named here too (like Gabrielle the great server we had), but she never offered her name to me.

Just a few months ago there was a gentlemen who was the manager here and he was AWESOME too! I have hope for this place, even though my Wellington was very undercooked (but at least it wasn’t overcooked) and the Sheppard’s Pie seems to have lost its savory gravy.

We will probably come back at some point but it will take a LONG time to get over how dismissive the Manager was to us for something that was obviously within her control to fix and then take zero accountability and simply blame the automation system even though it seems like a recurrent problem.

Or they are just saying that to cover up poor service. At this point, either could be true.