Philly cheesesteak cafe - Hampton Location — Restaurant in Hampton

Bad communication/customer service. Placed an online order, 5-13-23 for pick up. Order arrived with an insufficient quantity of items that were purchased. Called restaurant spoken to an employee named “Ty”, I politely explained to her the issue with my order, I had given her my name, my actual order, along with the online order number as a reference. I was told, “for the inconvenience of my 25+ minute drive”, If I called back within a week of my original order, they’d remake my entire order. It sounded a little too good to be true so I offered to leave a number along with my name that was given in the beginning of the call to insure they’d honor what was promised to me. “Ty”, explained that it was fine, she was able to spot my order with the information given and that all I needed to do was to let her fellow employees know that “Ty”, okayed it. Here we are Wednesday, 5-17-23, within the “weeks”, span. I call as directed, a different young lady answered, I explained the situation and was told, “okay, we can do that for you, your order will be ready when you arrive.” She gathered my name and my original order. I went on to let her know that my husband would be the person that’ll pickup the order, so in turn I had given his name as well. My husband arrived to the restaurant to find out that my order HAS NOT been filled and that they WERE NOT going to honor what was promised to me, for the inconvenience on their behalf in the 1st place. My husband was asked to “call me back”, to relay the information. My husband was also told that, “Ty” was no longer an employee of theirs, despite her being an employee at the time of the incident. Honoring what was told to me WAS NOT something they were going to do regardless of what I was told before hand. The young lady whom I spoken to on the phone today was pulled by a “manager”, & was told not to honor what their former employee promised for their...

The most important factor to any restaurant in my opinion is the food. And this place passed with flying colors. The philly was in par with some of the best I’ve ever had and had plenty of options for toppings. I also got the cheese fries that were definitely also some of the best I’ve gotten from any place similar to this. They were very evenly coated and layered with cheese and also had additional seasoning. Overall no complaints with the food itself, the order was correct and did not take an unreasonable amount of time to prepare. Probably my favorite thing about the place was it was very friendly and inviting from both the customers and the staff. They also had good music playing while I was there. The only negatives i took away from this experience is the food is a little pricy which isn’t uncommon for cheesesteaks. However, I do wish they would change their pricing options to either have their “supreme” sandwich to be an additional $2 instead of paying $.50 for each additional topping. It isn’t unreasonable but it is a little annoying to have to pay $3+ on topping for a $10 sandwich. Also, a combo option could be nice. The only other issue I had with the restaurant was they had limited drink selection when I was in there. They might have just been low at drinks but they did mention occasionally offering house-made juices I would be interested in trying. In conclusion very positive experience, I think it is a great restaurant to occasionally go to. But, it is a little expensive to eat at regularly unless you only get an eight inch sandwich with few toppings. My final price was $20 for an eight inch philly with toppings and cheese fries with 15% tip. Would recommend for people to try it and form an opinion on it a lot of the reviews seem...

The customer service I received was good and welcoming. The pricing display of their food options could be much better. They have food combo pics on their wall but no prices on them. I tried the Philly Cheesesteak Combo which comes with the sub, 5pc whole wing, fries, and a cheesesteak egg roll for $25. It should come with a drink for that price. I like that they have flavor options for their wings. I chose lemon pepper. I could have used a little bit more lemon pepper to get that taste with each bite. The egg roll was really good and full. They also have chicken egg rolls if you don't want steak. They have this sauce that goes with the roll. It is tasty and a little spicy. The French fries were crunchy but had no salt on them so they were really dry, had to use ketchup. Now for the sub... It was really good. No complaints there. Overall it's a...