Hampton Roads Customs Inc. — Local services in Hampton

So I bought a radio on line. i... So I bought a radio on line. it just got to my house and I wanted it installed the same day. I found this place and decided to try them out. it was about 6:00pm and the store was about to close. I was pleased to see that the manager made his crew stay late 15 minutes to install my radio. during the installation the mechanic lost my Bluetooth inside of my dashboard and I thought it was stolen for next 3 days. I was pissed off for a few days thinking they stole it, very sloppy work! also..... watch out...! this shop will charge you for every little step you take. for example I asked them to remove a CD changer from my 04 Cherokee they charged me $30 bucks and its a simple disconnection of a wire and 3 screws. this is just one example of many. every time I go there I get the feeling that there just out to take my money by nickle and dime-ing petty work. I get a uncomfortable feeling any time I go to this place better off going...

Go somewhere else or do it yourself. You’ll get better results than these guys. They just want to get paid and not deal with you. Took my Mustang with a Shaker 1000 system there to get a new head unit. The first time I picked it up my subs weren’t even working. And my old head unit was sitting on my leather seat……. They asked me to bring back the next day. When I did I told them I wanted the phone charger to go into my center console and delete the old phone charger. The guy told me the charger cable wouldn’t reach, the cable wasn’t long enough. (Nor did they delete the past cable.) Today I went to turn on my ac and it wasn’t working so I removed the center console and side panels. They didn’t reconnect my ac and the power supply does reach my center console. So I just made the fixes myself. You can keep your money. You’re not worth my time or dealing with you. You guys can’t even change the lightbulbs in your...

I have my remote starter put in 5 years ago It never worked!! it will always cut off and they will have to reactivate it. they've tried tightening it they put a new one in twice, . the latest new one they put in made my engine light come on and off and my car alarm when i remote start it sometimes with just unlocking it. Took my car to the shop for the engine light and nothing was wrong and I had pay for the diagnostic. although I can't prove it was Hampton roads custom the coincidence of it coming on right after they put the new remote starter and nothing actually being wrong with it. I was beyond patient with them so when he didn't give me back my full refund because I didn't have one key I felt he should overlook that with the trouble I've been through. Not all black businesses deserve our business. They was definitely more concerned about my money than the services they was...