Kowalski Sausage Co — Local services in Hamtramck

Update: Since my post a year ago, I have been buying the bulk natural casing hot dogs and although they are still a bit heavy on the smoke, they were definitely dialed down from my intial post. Today though, I looked at the 8 packs as I often do, and Kowalski clearly needs a veteran worker at the quality control helm. You cannot ship one set of dogs over smoked and the next one hrdly smoked and expect to keep your customers. We have been consistant, that's all we want from you. My guess is the top management is filled with college grads now with degrees in eating sushi who never even eat hot dogs. Just a guess. I grew up in metro Detroit and have always looked for Kowalski products. I actually believe that my phone coversation/request led to vacuum packing some of the lunchmeats so stores that are infected with the boreshead, still have what I want. But my disatisfaction is in the natural casing hot dogs, specifically, the 8 packs vs the bulk packs. Since covid, it appears that Kowalski is discontinuing the bulk bags (temporarily I hope) and we are left to only the 8 packs. These hot dogs have always had a "hint" of smoke and the bulk packs still do. But the 8 packs have something wrong in the process. Its way overboard on smoke. I am regretfully buying Koegel now with Dearbon Sausage on my mind. Wonder why historic companies go under? Keep...

DON'T PLACE YOUR ORDERS ON A WEEKEND! I placed an order on June 30th, 2024 online. According to the Order Confirmation I received from the company, it stated that " ANY ORDER placed on Saturday or Sunday will not be processed to ship until the following Tuesday or Wednesday." So, today being Wednesday I call to check on my order and was informed that because they didn't see my order on Monday it wouldn't ship til the 8th (Monday). That means I probably wouldn't receive it til the 10th or 11th , not to mention it was a $65 shipping charge. Then the lady goes on to tell me because of the holiday they have different shipping days. You have to go to a different page on their website to find this information, because when I placed my order their website said NOTHING about this in the order confirmation that they sent me. That is just poor management in their ordering and shipping departments. To think that they would take an extra step to ensure the customer was somewhat satisfied, they rather return your money and force you to shop elsewhere. This was my first order with this company because relatives of mine spoke highly of their product. I didn't even get to try any of it. I guess they have their client base and don't care about new customers. ...

Kowalski has been a brand in my household for 3 generations now, I'm 24. My grandfather bought this brand because its traditional, well made authentic food, and its always been convenient. However, this time we noticed a change in the Kishka. Its not the same taste I grew up with and its highly disappointing. My whole family is unhappy about this change as well. I understand companies feel the need to make changes after so long, but have you ever heard the saying 'if its not broke, don't fix it,' I don't think you have. Another gentleman at the store had commented on the taste before I grabbed mine, and I thought maybe he had an off day the last time he ate it, well I guess he didn't. I haven't tried anything else I normally eat from Kowalski yet, but I don't think I will. Why waste my money on something I'm not going to like if you're changing...