ALDI — Local services in Hanover Township

Usually my trips to Aldi go well, although this has been the 2nd time something like this happens. I approached the checkout lane at around 7:20 PM. I had brought my own bags. I wish I would’ve found a quarter but unfortunately, my children find change in my car and will take it. As my cashier Jennifer was ringing me up, she was piling the items towards the end of the register. Mind you there were about three empty carts behind her but she refused (I believe in her mind) to stand up and get one. All my items were falling onto the floor. I asked her if I could get it in a cart that way I could pack up my items , and bring the cart back. She responded with, “if you are going to get this much stuff, you should’ve gotten a cart yourself.” A very nice lady overheard, and walked over and brought a cart. I had to ask for some of the food items to get voided since they had fallen onto the floor and I do not like to take bruised fruit back to the house. She was very rude, I told her I would pray for her because obviously she was having a bad day. And I know we all get those, so we can’t judge each other on that, but then she responded with “like I believe any of that.” I feel sorry for her and as promised, I will pray for her. I hope that corporate has a talk with their employees. Just because we don’t go in with a cart. Does not mean we have to unpack food items from our bags that lay on the belt and then have to re-pack. In hindsight, I had planned to make two trips from the store to my truck because I did need a lot of groceries. But after that experience, I was left with a sour taste in my mouth, and I felt it better to just leave it at that. I did speak to a manager only because that previous nice lady that had approached with a cart had told me that I should. I am writing this review, not to get anyone in trouble, but so that hopefully Aldi will use it to train their employees...

This is about the third time that I’ve tried the curbside pickup at this location and every time I’ve done it, I’ve been waiting longer and longer. This most recent visit, I waited for about 30-40 minutes and didn’t receive any updates about the order.

When I first parked, I waited about ten minutes until another car pulled up beside me and was serviced within two minutes. The employee didn’t acknowledge my car or ask anything about other online orders: just walked right back inside.

About 25 minutes later, another car pulls up again and they are serviced in seconds with again, no issue or question to my car.

This is just so annoying. I can understand being short staffed, if that’s the case, but at this point, why did I even use curbside pickup - the more convenient and faster option - if it takes me longer to wait for the service than to go in and do the shopping myself?

The service inside is fine and the products are typically great, so I have no complaints about ALDI’s stuff itself, but this option of service really needs to be corrected for improvement.

*Note: I did try calling the store to see if I could speak to someone about my order and there is no technical number to contact so ALDI can focus on the providing maximum...

I grew up in Illinois and hadn't step foot in an Aldi until about 2-3 years ago. I wasn't impressed. Fast forward to 2019, and I love it. I am addicted to their Pure Aqua Sparkling water, and there are a few other items I just love. They had this chicken breast; it was stuffed with spinach and some kind of cheese. It was amazing! Unfortunately, they only carry it in September or October. I don't normally buy meat from Aldi. I have heard their eggs, milk, and cheese are good as well. They have lots of snack food, and some items are a dollar, two or even three dollars less than the bigger grocery stores. My husband drinks wine, and for a joke, I bought him a bottle of Winking Owls Cabernet Sauvignon ($2.95 a bottle). He said it was very good! Go figure! The employees at the Aldi on Randall Road in Elgin,Illinois, are...