Little Caesars Pizza — Restaurant in Hanover Township

Been going here for about 4 months and they have always given me a senior discount. I go in today and a guy comes from the back and said the mgr. said they don't give senior discount. I asked to speak to the mgr. A lady (said she was the general mgr.) came from the back with a terrible attitude (not wanting to make the situation better, acting like she didn't want to hear what I had to say, or even be polite). I explained to her the situation, and she just angrily said no senior discount, the employees were wrong in giving me the senior discount before. So, I said for all these months they have been wrong in giving me a senior discount? She didn't seem to care about what I said. I walked away to get back in line and she says I don't have to serve you. I told her I walked away because we weren't getting anywhere, and I told her I AM TRYING TO DEFUSE the matter. She kept on saying I'm not going to serve you, get out! Saying she didn't like my attitude. My attitude? I was not wrong (or lying) for saying they had been giving me a senior discount for months, and I WALKED AWAY from her to "let it go." It seemed like when she came from the back she had predetermined, she was going to kick me out. I hope it wasn't because I'm white. Like I said, been going here for months and I think I'm the only white person that I've seen in here. And at the time of the incident today there was about 3-4 Spanish families there. Not prejudice at all, I just wonder because when she saw me it was like she had made up her mind to kick me out. I put a lot of money into this place, eating there nearly every week. NOT ANYMORE!! TERRIBLE CUSTOMER SERVICE (AND IT WAS FROM THE GENERAL MGR.) WAY TO TEACH YOUR EMPLOYEES BAD CUSTOMER SERVICE SKILLS!!! (UPDATE) Tried calling corp. office and a person picks up and says I need to speak customer service. Was on hold for over 1/2 hr., no one ever picked up. So, it's obvious LC only cares about getting your money! They don't want to talk to you on the phone to hear your concerns or experiences. They don't even respond to the reviews. LC's motto: Just give us your money and then leave us alone! That...

I wish negative stars were possible! Terrible service. Huge wait for pizza (people were talking about waiting over an hour past the pickup time given in the app). They were telling walk-ins 40+ minutes for food, and scheduled pickups were waiting 20-30 minutes longer than promised. Tons of orders sitting in the hotboxes, but when people would ask about their order, the staff would say "we just put it in the oven, about 10 more minutes" so I have no idea what all the old food was sitting around for. DO NOT let them convince you it was a pandemic staffing issue: there were at least 9 people working here this evening. But only one or two people actually prepping orders in back, everybody else just kept walking around looking at stuff and pretending to be busy doing something. With about 12 customers waiting in the store, and several more hanging out in their cars waiting, the girl at the counter decided to try and "close" a few hours early...??? The franchise owner must live out of state or something, because any serious businessperson would be embarrassed to have their name associated with...

My wife just had one of the most frustrating customer service experiences we’ve ever dealt with at this Little Caesar’s. She called nearly 20 minutes before closing to place an order, and was told they were only accepting walk-in orders — fine. So she drives there, gets there almost 10 minutes before closing, walks in, and is told they’re closed.

She explains she just called and was told walk-ins were fine. The employees then try to claim no one has answered the phone all night. She literally stands there, calls the number again, and the phone rings in the store — proving that it works and was being answered. At that point, they say “We don’t answer the phone,” and basically accuse her of lying, saying she didn’t talk to anyone there.

This is beyond unacceptable. The staff were dismissive, dishonest, and made zero effort to fix the situation. If you’re going to stop serving before closing, fine — but be honest about it. Don’t lie to customers and waste their time.

We won’t be coming back to...