Target — Local services in Hanover Township

Store location Target Store West-Schaumburg 2621 W. Schaumburg Rd. Schaumburg, IL

Associate name Justice

Manager name Sandy

Date/Time/Place of incident 11-23-2017 11:15P - 11:25P Self check out kiosk

Check out time 11:21P

Your associate, Justice, saw me and my sister in law at a self check out kiosk, and in the midst of us paying for our items, Justice asked to check our bag, BEFORE we even paid for our goods. In our cart, Justice saw a gift bag, and in the gift bag were the remaining items we were in the process of purchasing. The items were in the gift bag because we had just checked to make sure all of the items would fit.

Your associate made the assumption that we intended to steal the items.

Why would she make that assumption?

She should have waited for us to complete our purchase before she made such a gross assumption, which is what I told her, to which she replied that she was “just doing her job”. This leads me to believe that her “job” is to “randomly” pick out customers, who haven’t yet paid for their goods and treat them as if they already stole.

I am absolutely offended!

My husband and I shop at this target regularly, and expect respect from your associates.

I spoke to her manager, Sandy, who assured me that this incident will be documented and that her associate will be written up. I will be following up with your HR department in a week to confirm that these actions were taken.

Justice is clearly a liability, and my hope is that she is not a representation of your...

Lots of misinformation from the store an unprofessionalism. Does not follow Cat and Jack 1 year warranty. Only follows 90 day returns. Got 2 different stories from associates on what the policy is. One says that I have to have tags on the clothes in order to return them and it has to be within ninety days and another throws a piece of paper on the counter to show me the return policy that they have to have visible tears and stitches or damaged clothing. They were worn clothing and damaged, and they were within the one year policy. They didn't even open up the bag to look at the clothes. Just went off of a receipt. Then the other associate, said, I had to return it online. So I called corporate, and they told me that you can't do an online return with an in store receipt. I'm no longer a fan of this store anymore. They just make up stuff as they go at this store. This is maybe the second time that i've ever used the Cat and Jack warranty. I can see where some people take advantage, but this was not the case. I understand if it was case by case basis on what they accept to be returned, but they didn't even bother to open up the bag to see that. I have never had a problem in the past. I didn't know that their policy changed but after speaking, with corporate it wasnt? Not sure, what's going on with them. But don't waste your time at this location. Corporate will be making contact with this store.

Target streamwood took them back, no problems. Didn't have to talk to 3 different people like...

Naomi the black girl up front that thinks she's the manager of the store needs to learn manners... I was trying to explain how I didn't get a gift card by the sign it'said by 3 always products and when she told me that if I scan with my app it will give me all the details I explained her my phone was off with no battery life It was almost 10 PM I was already in pain trying to get my products and just go hi explained that I didn't get the gift card that they promise on the sign When she was trying to tell me I have to scan to see all the details and what exclusions and what products are part of it I told her it wasn't my fault that the sign is clear and big it says buy 3 or more of these products and you'll get a $5 gift card she told me don'twist my words very unprofessional She should not be a store front. If she isn't willing to deal with people and this is not a job for sir at no point I disrespect the herb but she had the nerve to disrespect me with the way she talked to me Ridiculous girl go get another job where you don't have to deal with people telling you the truth about a sign on a sale that you promise but you don't want validate your ads..it's clearly your problem as a employee solved for the customer without all the extra attitude or go home take a nap hit don't come with your rudeness to customer because of us you a...