uBreakiFix - Phone and Computer Repair — Local services in Schaumburg Township

If I could give ZERO stars, I would but I will settle for one star. I brought my laptop in earlier this year because it was dead from liquid damage. Ubreakifix told me it was unrepairable, but I could subscribe to their partner company, Asurion in order to get my laptop fixed. I was advised by the employees at Ubreakifix that I would not be able to file a claim until 30 days after I enrolled, and that I would need to tell Asurion that my laptop was damaged after I subscribed to their company since Asurion would not cover any damage that happened prior to enrolling in their coverage plan. I was told by the employees at Ubreakifix that if I changed my mind and wanted to cancel my subscription with Asurion, to come into the store and they would issue me a refund.

Well, after I submitted my claim and several inconsistencies with Asurion, I was told it would be 1-3 days before I heard back with results from my claim. I waited two weeks and didn’t hear a thing. When I called them, they told me my claim had been denied, without ever communicating this to me as their customer. They denied the claim because they saw that Ubreakifix reported that I had been at their store earlier and deemed my computer unrepairable before my coverage with Asuiron started. Which, I understand that but my problem lies here: why would the employees at Ubreakifix advise me to tell Asurion that the damage occurred after I bought the coverage if they knew my claim would be denied because of that? All that time I waited to hear back from my claim I could have been using to either get it repaired somewhere else, or buy a new one. Instead i’m out a laptop, my time and $50 for two months of “coverage” with Asurion.

I went into the Ubreakifix store and expressed the situation and my aggravation from being poorly advised, only to be met with attitude from the guy working the counter. I asked for a manager and he told me that the manager was out and they did not know when he would return. However, a few minutes later he told me the manager would return on Monday. The employee at Ubreakifix told me there was nothing they could do to help me, or explain why this happened per their advise. I asked for a refund and was told they could not issue me a refund and that I had to call Asurion, which is not what I was told when I first signed up. I asked for the managers card or direct number and was told that they could not give me that information and I could find the corporate number online if I wanted.

Needless to say I will NEVER return to Ubreakifix or Asurion and I would NEVER recommend these companies to anyone, ever. Not only has this been a huge waste of my time and money, but the employees at Ubreakifix are unprofessional and uneducated on...

Don't bring your devices here unless you want the runaround, terrible communication, and excuses and this is from the owner of a Samsung device.

Day 1: U bring in my S8+ for a back glass replacement. Upon dropping the phone off at opening (actually 1015am) I was told my phone would be completed by about 1 or 2pm. Despite leaving a contact number (my wife who was with me all day) nobody called. I waited until 330pm and called. After calling 3 times and waiting on hold for a bit i was told that they "couldn't use the machine to remove the glass, someone had to do it by hand". So I guess my glass broke differently than other glass breaks, but okay. I was told it would be completed by the end of the business day (7pm). Before I left my house, to avoid any more surprises, I called again. This time I was told that the new back was on but it didn't pass the waterproof test so they couldn't release it and if I needed the phone the only option was to put the old glass back on. I had enough so I told them yes, out the old glass back on and I'll pick it up. Upon picking up the phone I was then told that the actual reason of didn't pass the waterproof test was because the software on their end was updated (a process that I was told usually happens overnight) and that if I bring it back tomorrow they would be able to get it done. Stupid me, I fell for it.

Day 2: I drop off my phone at 1020am with high hopes due to what I was told the previous day. No word from anyone there by 4pm so I call and spend 15 minutes on hold. I hang up and call back back 4 more times between 4pm and 530pm with no answer to ANY of my calls. I wait until 615 and go to the store only to see one person behind the counter and 8 people waiting in line. I leave and call back and someone actually answers. He tells me "the phone is done but it isn't passing the waterproof test. Lmao!!!! You mean the same problem you had the day before that you said was due to software not auto updating overnight?? Then I'm told to come at 7pm and it should be done by then. I go back to the store at 7pm only to be told that they will need another 30-45 minutes to run the diagnostic program (again I guess??? Since they already said in the phone it failed) So now I'm sitting at home with no phone waiting for an after hours call from a place that doesn't even communicate they they're actually open. I'll update but I'm pretty sure I'll be picking up the same broken phone in about 30 minutes.

Conclusion: TALK TO YOUR CUSTOMERS. CALL THEM AND UPDATE THEM. IF SOMETHING WON'T BE COMPLETED BY THE QUOTED TIME, CALL AND...

How to begin... Brought my computer into uBreakiFix in November to get a graphics card replacement. I had diagnosed the problem myself through various means of research, but still, it took about a week for them to tell me what I already knew, then another couple weeks to have it fixed. My computer would be like brand new! - So I was told. But, fast forward 5 months, and the same problem, same exact symptoms, has occurred. I brought my computer in again so they could have another look. After a couple days, I was told it was the same problem (the graphics card), as I had thought. At this point I called the store and began to explain how problematic this was - that shortly after the warranty had expired, the same problem, the one that was supposed to be eradicated, resurfaced. I was told that there was nothing they could do about it, as the warranty had expired from both them and the company they had contracted to do the repairs. This is also the point when the sentiment changed completely. Initially when I brought my computer in, it was "we'll get it back to brand new condition!", now, it was "You knew this was risky when you brought it in", and "this sort of thing is never a guarantee". Also, when I talked on the phone with an employee (believe it was Dan), he told me that there must have been some miscommunication, that my graphics card was actually never replaced, though this is what I paid for! He told me that the company only replaced components related to the graphics card on the logic board. At this point, I was fairly furious. I talked to Neil, who handled the initial process of getting my computer fixed, and he told me that the graphics card was replaced, and that the employee I had talked to earlier was wrong. I have since asked for confirmation that the graphics card was actually replaced, and have not received the correspondence from uBreakiFix with the 3rd party they contracted to do the repairs to confirm this. So now I am stuck with a non working laptop, a shady company that may or may not have actually fixed the problem with my laptop, and $500 wasted on what could have been used towards a new computer. Extremely disappointed with the service, the people, and the atmosphere of uBreakiFix.

EDIT/UPDATE: Please don't let UBreakiFix's response make you think that they resolved the situation. They told me there was nothing...