Jewelry Center — Local services in Harlingen

I bought a Silver Chain & Silver Pendant for my husband this passed February as a Valentine's Day gift & not even 2 weeks later the pendant started to tarnish, my husband called them immediately & told them about it. They told him to bring it back. The owner looked at it and even said so himself that it wasn't real silver and he was going to replace it & he'd call my husband when it's here. My husband has been having to call THEM all the time & in March the owners wife said that it's in & they had it ready to pick up. My husband picks it up & comes home and we both looked at it & realize it's the SAME pendant!! It looks like all the owner did was machine it down to take off the tarnished areas. We called the owner back immediately & asked why did they lie & all he said was.. (AGAIN) he was going to call us when he got the replacement pendant. Here we are in May & we keep calling them with an update on the replacement & they keep saying the same thing "it's not in yet", OR say "I don't know, the owner will be in tomorrow". They need to replace it with A REAL silver pendant like they PROMISED Or give me My money back or I WILL take legal action if necessary I don't care how long it takes or how much money I will have to pay an attorney. They obviously don't care about cheating people so they need to pay for their actions because that's not right! I'll never buy from them again & you...

Honestly speaking this is the worst store I've ever purchased any item from. I was already skeptical when the owner told me what I was looking at was real gold when I never even asked him but thinking I was getting a good deal made me decide to purchase an item from there. The item was a chain that was priced at $500 and went to $150 so I ended up getting it. However just after 2 weeks started turning green and rusting so I went back to try to confront the man and ask him for a refund and why he sold me a fake chain. But when I talked to him he started yelling and accusing me of putting it into chemical and just trying to get money from him. I tried to talk to him calmly but he just started yelling and I assume cursing at me in a different language. In the end I just left and lost $150. I was thinking of taking legal actions but I decided it wasn't worth my time, effort, and money. I would like to tell you all that please do not buy from here and get scammed like I did. I hope people read this review so they realize how non customer they are and not give them any of...

My wife purchased a thick chain and a pendant from this place on about the 10th or 12th of February. Not long after my purchase I noticed the pendant was tarnishing. I immediately went to return it the owner said that the pendant wasn't real and he would have it REPLACED(I have this conversation on video camera) Feb 28th. I waited 3 weeks before they said I could go pick up my new pendant and after i picked it up and went home I noticed it was the exact same pendant. Needless to say it still had tarnish stains on it. I immediately called them and told them why had they lied. They had told me they would replace it not silver plate it. They told me they were waiting on the item and i had to wait an additional 2-3 weeks. That was on 3/14/20. I have still yet to receive my replaced pendant or any sort of message or phone call. Never again. I have bought so much jewelry from this place and never will again. Don't bother. If they tell you your getting a good deal your getting fake jewelry. I Will be contacting the better business bureau...