IHOP — Restaurant in Harlingen

We went for lunch & got seated quickly. So far so good. Unfortunately (except for the food) things went downhill from there. Our server didn't appear until we had been seated for about 5 minutes. (it wasn't busy) He took our drink order & brought it back to the table and just left us without asking if we were ready to order yet. OK fine, we waited until he came back & then he took our food order. I ordered the Colorado Omelete & told him I wanted hash browns with it. He told me I couldn't have hash browns with it, only the pancakes. I proceeded to argue with him about what I wanted to eat & I pointed out on the menu that I COULD have the potatoes with my omelete. Finally he was convinced I didn't want the pancakes, and left. He came back a little while later to ask if I was sure I wanted hash browns. (again with the pancakes!) I confirmed my order. My companion ordered and omlete WITH pancakes & he seemed very happy with that. She asked for Maple Syrup for her cakes. When our order came, I got exactly what I ordered, but he also gave me a little container of syrup. My lunch companion wanted to know where the Maple Syrup was & he mumbled something I couln't understand. I asked him about the maple syrup (for her) and he told us that the syrup in the little to go containers was all they had.

Since this was iHop, I have to wonder why only one kind of syrup? It was labeled "Old Fashioned Syrup, but what does that mean?

Overall, the food was good, but the service was severely lacking. I have never had to argue with a server over what I wanted despite the fact they had...

Went with Family. Everyone asked for well done hash browns cooked on both sides. They came barely regular. I asked to switch egg for more hash browns and sausage to bacon. Mother in law was unhappy and asked for manager. Mother in law asked how long will it take. Manager said it would take 20 minutes to make because they make them "fresh". Mother in law said "why didn't they just make them right when we ordered". Manager response was it was written down but cooks didn't do it. MIL made a face. MIL said she wanted to speak to manager and manager said "I am the manager". MIL said "you are? You're not acting like one". Manager said she was rude to the waiter and to her and she didn't have to put up with her. Manager said"we done" and walked away. Mother in law tone was upset, but didn't curse or make any derogatory comments. The closest thing to rude comment to original waiter was asking to see the manager in a "harsh tone". MIL literally just talks like that to everyone. It's the way she talks. Wives bacon was undercooked, but she just accepted that and didn't say anything.

We just left when manger said she was "done". Didn't get to taste enough of the food to form opinion.

Overall the original time it took was good and the food was hot. The single pancake I tasted was good. Bacon was hit or miss in crispiness. The syrup was just packaged syrup. I'm assuming because of covid.

First time ever left...

Asked waiter if we could sit in the left side of the restaurant he said that side was closed . So went on to sit on the other side of the restaurant. Decided to pay for my food to dine in ahead of time. He took over almost 20 minutes to bring back my change. And after those 20 minutes he brought my water. I asked him for my change he said he would get it. I asked him for my change a second time he said just a second. Took unnecessary long to give me back the change. And took forever to bring water to the table . And when finally my food came I told him that I had asked to hold on the pancakes. He didn't say he would hold the pancakes on the warmer. He just ignored me. So much for customer service. I had to tell them if he could remove them. He only removed one order of pancakes when I told him the other order as too. I just was plain rude and said he didn't know and ignored the fact I wanted to hold on the pancakes. When another customer went he charged them like in 5 minutes. When I got there before other customers they got their drinks before me . And he was attentive. .He was very attentive, did not provide silverware to be ready when my food arrived. He was brown in complexion , 5'6 black hair like with gel brushed back. Based on the receipt his name is Pedro. I hop, on Lincoln st,...