NEW SUN RACING — Local services in Harlingen

Buyer Beware. I will never give my business again to this store. And I would encourage others to take their business elsewhere. I went to the Harlingen New Sun Racing store looking for a RC car kit for my middle school-age son. I explained that to the staff. The idea was to give him experience building something, and to participate in his school’s TSA chapter. But they had no such kits, and they persuaded me to buy an assembled RC car to take apart and put back together. I said that I may need to come back if that wouldn’t work. At no point did he tell me that all sales are final with no refunds. I never opened the box. I came back 3 days later asking for a refund because we found a beginner kit online to order. The staff person’s response was that it says “all sales are final” on the receipt, which he gave me AFTER charging me. Fine. If this how you want to run your business, that’s up to you. But I will never bring my business back here. And I will continue to warn others about your deceptive practices in every forum or venue I find. And if you’re willing to check the box contents after only 3 days and agree it was never opened, then just give me my money back. Not...

So i went to newsun to mess with the rockcrawlers while my cousins went to fyi to shop, now the first rock crawler the man gave me had a bent shock tower so it wasent able to articulate properly, no problem, i asked if i could use another to use, no problem, the gentlemen was very good about getting that problum solved, now heres were i have a grip, the only problem with the other rockcrawler was a broken servo arm, the guy who was good with the service did not know how any of the cars worked and didnt know how to disassemble and fix the car, i had to show him how to fix the cars for the man working there at the time. Im leaving a bad review because if you have people employed there, they should at least have a small understanding of the components that go into the car. Mind the reader, i have built drones myself, ive designed and built aircraft, and ive been into cars for about 8 years now, so i know my way around parts and how they work. But if you'r employing people to work, they should at least know how to make super...

I went to get a couple of super sport racing trucks for my boys as xmas gifts when I got the trucks out of layaway I opened the boxes to see how they looked . One of them looked as if it had been used . So I took the truck back and sales rep stated that's how they look . So I took truck home wrapped them up and didn't think anything of it . On xmas day we find out the truck didn't have the right charger . So took it back and got the right one . So upon getting home and putting the battery to charge the red light kept blinking . After troubleshooting we find out its the battery now . So once again we take battery back and they don't carry the battery anymore have to have it ordered . Since Dec 25th my son has not been able to enjoy his rc truck .still waiting on battery . I had enough and wanted refund . I had asked about return policy and was told I could get refund which was not the case . I will never do business...