Stopped in for an appraisal on a $25,000 loose diamond. When the woman wanted to take it in a back room for "cleaning" before appraisal, I simply asked that they not take it out of sight. She became angry and acted childish and rude afterwards. I made it a point to tell her it wasn't personal but I don't know you from Adam and I don't trust ANYONE that much. She proceeded to pout and behave poorly. Furthermore, no other jeweler found it necessary to leave my sight with a precious stone. Apparently the other owner sided with her and took his time getting to us. I just left and will NEVER buy anything from such rude childish people. Maybe they should understand new customers don't care how much you know until they know how much you care.
We actually do buy quite a bit of jewelry and are used to a certain level of professionalism, if this is important to you as well, I would recommend other local shops, they are much better with people and frankly have a much better...
Read moreSo disappointed with this place. Never in the past have I had problems with them up until now. About over a month ago I took 2 chains the were very sentimental to me to get fixed (one being 10k gold and the other being 14k) When I first took both to get repaired they put a piece of the 10k on the 14k chain so I nicely told them if they can fix the problem they had made. Then they said they were done with it for me to go in and pick up and they still hadn’t fixed th problem! This happened 3-4 of me going back and forth to the place SHOWING them and EXPLAINING what needed to be fixed. I haven’t been able to wear my chains that mean so much to me. Now I’m stuck with 2 messed up chains and one of them seems to be shorter than what I sent it in as. Nor did they offer a full refund or further assistance. Never going back and never...
Read morePrices are very competative, service is great. No ugly looks. Always willing to answer questions. Doesnt try to sell you what you dont need or sell to make profit. Marco is my goto guy. Will guide you in the rite direction. Used to wait to buy guns in Austin at Gt's for their price, i dont wait anymore. Now i can buy me a gun and my wife some jewelery at one great location. Just baught my Savage Stealth and was told the price had gone down recently. I was not sold the rifle at its older price of over a thousand dollars which i was tracking. Marco sed the rifle was lowered and sold it for the lower price. No huge profit, but earned a customer who has braught in othes. Highly recommended, my candy...
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