Steel Works — Local services in Harrison

I sincerely never leave reviews but this place needs something to ignite it to provide a better experience.

First I would like to say that the staff working the concierge desk and maintenance are some of the most sweetest people I have ever dealt with. This review truly is not a reflection of them but more or so for the people that they work for and that is the Bozzuto Group.

Prior to Bozzuto Group, Steelworks was not a bad place to live. Great location to the path, access to Newark ironbound with its robust communities and restaurants, 30 minutes you’re at WTC, An indoor gym and access to the Cobalt Lofts gym, constant push for community events. How can you beat that?

However did Steelworks have its downsides like any other place absolutely. Let’s highlight a few!

If you are told that the Red Bull stadium is not that bad and there is a systematic process put in place for residents to get back “home” please overlook this and imagine it to be 10x worse. The effort to accommodate residence is quite lackluster.

There has been many occasions where I didn’t feel at home because the process to get back to my apartment was so stringent.. I always had to prove I lived at Steelworks during the events at the stadium.

Not only was it bad for me but even when you have guests it was worse. It was like you couldn’t have guest on certain days bc the process was very poor. We would only receive emails telling us to make the proper accommodations but that’s about it.

I never felt they were really nurturing the tenants I only say this because I have lived in a couple “luxury” apartments and I have seen over and beyond.

Despite the events and the stringent process parking is absolutely horrendous. Prior to Bozzuto Group, we used to have a parking pass system which was not really handled well by prior management but we at least had a parking pass system for when we had guests. Bozzuto came in and completely gutted it. Leaving our guests to have to pay for the street parking in the front of our building which we share with the stadium attendees. I don’t know I could be asking for a lot here but not even a reserved parking sections for tenants family and guests?

The building feels as though it is constantly falling apart but I’m highlighting the elevator. The elevator would be out of order for months on end. No sense of urgency to fix it for the tenants that live on the other wings. Again just not feeling nurtured in our apartments.

Lastly I would like to highlight the grifting that is done by the Bozzuto Group. I had notified them on multiple occasions about my departure of the apartment months prior to my lease end as I had no intentions of resigning my lease.

Unfortunately due to the poor technology stack they miss emails. However this happens we are human and we all make mistakes. Due to the missed emails on their end they told me that since I wasn’t within 60 days of notification they would be forced to add an extension on my lease that ended at the end of the month. Meaning they added an additional 15 days to the lease that already ended because they were negligent and missed the emails stating I don’t plan on living there passed my lease end date so they forced me to live there an extra 15 days and charged me..

I have never heard of such a horrible practice. Tenants spend high prices for their stay here over the years and on our way out you grift us of any penny you can. Bozzuto Group should be ashamed of themselves. This is either a morality issue or an economic/financial issue to be grifting tenants.

Do with what you like with this review. Sincerely felt it needed to be shared as they are getting showered with fake 5 star reviews to pump up the place.

If you see the recent reviews it has nothing to say about the living experience. Just comedy events that they made tenants make reviews for to boost the place. Nothing to do with the EXPERIENCE living here..

Also pay attention to their copy and paste lackluster responses to everybody. Let that be a signal of what you’re going to receive...

As a new tenant under Bozzuto Management, my move-in experience was profoundly disappointing—at times, it felt outright uninhabitable. Despite an agreed move-in date of February 7th, I ended up submitting around ten maintenance requests for issues such as a leaking kitchen faucet and clogged bathroom sink, exposed light fixtures and unreplaced AC filters, paint-stained blinds and closet shelves, a faulty bedroom door lock, and a missing refrigerator even there is a maintenance cart left in my house.

Perhaps the most glaring issue was the complete lack of a pre-move-in inspection: rather than proactively identifying and fixing obvious defects before I arrived, the leasing agent simply handed me a checklist after I moved in and instructed me to file maintenance requests through an app, effectively shifting their responsibility onto me and wasting my time. Although they did bring over a refrigerator from another apartment on move-in day, it was noticeably incompatible with my unit (the door faced the wrong side and was not cleaned). Over the weekend, they made some efforts—such as installing a bedroom lock and unclogging the bathroom sink—while critical issues like the leaking kitchen faucet had to wait until Monday, leaving me if I wanted to cook then I got to go to the bathroom to wash all the stuff.

Thankfully, maintenance technicians Saul and James truly saved this nightmare with their professionalism: they acknowledged the apartment’s “unacceptable condition,” sincerely apologized, and did everything possible to expedite repairs, completing everything by Monday. Their diligence was the only bright spot in an otherwise disappointing experience.

However, it’s clear that Bozzuto Management needs to overhaul its protocols thoroughly; tenants should never have to submit multiple repair requests for problems that should have been resolved before move-in. While Saul and James’s work is commendable, systemic negligence will persist unless the company takes real responsibility and implements genuine...

I have lived here since January and have enjoyed my experience. The negative reviews on here are a little ridiculous. I saw a review from someone who had visited a friend here and decided to complain about parking, the courtyard being too loud, and not being able to operate the common area TVs properly. I would highly advise ignoring that review, considering that person literally does not live here. The apartment complex is super nice and we have awesome staff. Our amenities are ridiculously awesome. We have a really nice pool, a projector screen in the courtyard (great for movie nights and watching sporting events), we have brand new TVs in all the common areas, and we even have a golf simulator in our game room. I repeat, a GOLF SIMULATOR. Dom (one of the building managers) is extremely professional, inciteful, and helpful. He helped me a ton with moving in and getting settled.

I also read a review of someone complaining about their rent going up after their lease was finished. Logic would dictate that this would happen. Steel Works is a brand new apartment and is gaining popularity. Most apartments offer highly competitive rates to get occupancy in new buildings. Kimberly (my leasing agent) warned me that rent could significantly increase once my lease was up. For that reason, I signed an 18 month lease to lock in my rate.

Steel Works is dang near flawless. The apartments are nice and beautiful. I have a wine cooler in my kitchen and Alexa connected throughout my entire apartment. How cool is that?! The prices are very competitive for being in the greater NYC area. The town of Harrison is being gentrified and will continue to grow in popularity. Living in Harrison is not all that great, but it literally takes 5 mins to walk to the PATH. I came from Dallas and have zero regrets about moving into Steel Works. Great apartment with even...