withSimplicity — Local services in Harrisonburg

Since I'm from out of state, I may never have come across WithSimplicity on my own—but my cousin and his wife who live in the Harrisonburg area gave me a gift card there, and I'm so glad they did! The staff was wonderful to work with, the quality of their products was impressive, and their level of customer service was great. I don't think I've ever been in such close contact with a customer service team on an order before, but I appreciated their promptness, pleasantness, and professionalism in resolving the issues (the gift card was created in their old system and wasn't working on the site, so they had to issue a replacement card/code; and then, when they shipped my order, they accidentally forgot to include one of my items in the shipment!). After I brought the missing hand cream to their attention, they were so quick in sorting things out and sending my cream to me—they also wrote me a very sweet handwritten note of apology and enclosed it with the hand cream. I really appreciated the personal touch and the fact they went the extra mile to show how much they care about their customers' satisfaction! They also sent me a sample gingerbread eye powder with the hand cream—I'm not sure if that's something they tend to do, or if they just did it for me because of the mix-up with the previous shipment, but I appreciated the gesture either way!

I'm looking forward to patronizing WithSimplicity again in the future! I'm so happy my cousin's family introduced me to their store. Now that I know about them and know how great their products are, I'm looking forward to supporting their small business going forward! The alcohol hand cleansing gels are great—they smell amazing, and they don't dry out your hands. I just started using the lavender hand cream the last few days, and I absolutely love it! It feels great on your skin and has a wonderful scent. Great products, and...

They were recommended by daughter because of organic products. However, my first purchase came with an empty box! I don’t know what happened in transit. I had to cancel through credit card company. The second purchase provided me two foundation samples which had inconsistent amounts- 1-had plenty to squeeze enough out for two days, 2- had hardly anything. Their products have essential oils which is why I ordered a second time. I tried the matte foundation and found it too dry because of grainy rice powder. It made a cracked look on skin- yes after exfoliation. The staff has much to learn about providing excellent customer service for repeat business. They do NOT LISTEN to customer needs and advise based on varying skin types. They must understand throwing out scripted answers are VERY DISMISSIVE. That is not excellent customer service. There are many places to find organic essential oils for skincare, and organic or top quality makeup products. Save...

Came across withSimplicity while vacationing this last summer and fell in love with their store instantaneously. Such a charming and uplifting atmosphere! I have slowly been making the switch over to all natural/organic skin care products and have yet to come across anything that compares to the truly natural and nourishing feeling I am left with when using the withSimplicity products! Just started using the facial products and am in love with the facial cream. A little bit of it goes a long way and it really works! Used it on some wrinkles that started popping up around my neck and they have already significantly improved! Also just tried my first nail polish (girl boss) and lip stick (pink frost) and love them both! Lovely colors that leave me feeling beautiful! So many good things to say - would recommend...