AT&T Store — Local services in Hartland Township

I recently ordered a new phone and line from AT&T. When I picked up the phone from this authorized dealer, the representative failed to complete the transaction correctly. During the initial visit, the representative did not fully activate the phone or complete the transaction. As a result, I had to return to the store a second time to rectify the issue. On the second visit, the representative provided misleading information. They insisted on activating the highest tier plan, despite my clear request for the starter plan. They falsely claimed that they couldn't activate the lower tier plan and that any plan changes within 30 days would negatively impact their commission. Additionally, they added Next Up anytime to the plan without my consent, claiming it was an automatic system addition that couldn't be removed. Frustrated by these issues, I contacted AT&T customer service. They confirmed that the authorized dealer's actions were not in line with standard procedures and corrected the plan accordingly. While I'm pleased with AT&T's resolution, I'm disappointed with the misleading information, poor service, and inconvenience caused by the authorized dealer. I will avoid visiting this particular location...

Subject: Exceptional Service from Haley and Kayla at AT&T I'm writing to express my utmost satisfaction with the outstanding service I received from Haley and Kayla at AT&T. Their expertise, patience, and dedication have been instrumental in my decision to remain with the company. From the moment I walked into the store, Haley and Kayla greeted me with warm smiles and a genuine desire to assist. They listened attentively to my needs, took the time to understand my specific requirements, and provided me with personalized recommendations. Their knowledge of AT&T's products and services was impressive, and they were able to answer all of my questions in a clear and concise manner. Haley and Kayla's commitment to customer satisfaction is truly commendable. They went above and beyond to ensure that I was happy with my purchase and that I understood how to utilize my new devices. Their positive attitudes and friendly demeanor made the entire experience enjoyable. Thanks to Haley and Kayla, I am confident that I have made the right choice in selecting AT&T. They are a valuable asset to the organization and I hope that they are recognized for their...

I have been with AT&T for a few years. I had the "egg 5G hot spot and Iphone 13 pro and loved the service. I recently got married and so my wife and I decided to go with new phones with AT&T and we were told we would have even better service if we upgraded to a business plan with a new business 5G tower. Now the service has become so bad we returned multiple times and even considered returning them during trial periods, but they told us everything would be solved. Now we are stuck with these horrible Iphone 16 Pro's and new 5G business tower, they have not solved any issues after running the trial period out and refuse to help us. The phone service and internet has become so horrible, and the store manager just blames AT&T corporate for not upgrading towers instead of releasing us from our contract. This is a horrible business practice by AT&T...