Verizon — Local services in Hartsville

Below is what i used to think of this store,1 star is harsh but they would not allow 1 and a half. This store has drastically changed. Below where i discussed the wait time and how it used to be a minor inconvenience it has now become unbearable. Ive been a few days in A row to see James about upgrading and i can never get to him or ms jamie without waiting hours. Came back today, James was busy Jamie wasnt there and the poor boy was swamped. In the past ive seen him multitask and it was a sight to behold. Very fluid no wasted time or motion. He wasnt moving like that today, he just looked sad, tired, and haggard. When i finally got a chance to talk to him i found out why. James informed me that a new manager was starting Monday. I was shocked because i assumed he already was the manager, the way he carries himself and his extensive knowledge projected leadership. Well james informed me he wasnt even offered an interview. This young man is wasting a lot of talent at this "russel cellular", it broke my heart to see him so down. He told me he was under the impression that he would of been promoted because hes already been doing the extra stuff a manager has to do. I will not be returning. I pray this young man realizes his immense talent and finds something else. One needs to only scroll through the positive reviews to see who keeps that store running. taking 2 stars off for the wait and 2 more off for the poor treatment of this young man. It broke my heart seeing someone who usually is so cheerful and happy look so depressed and defeated. Its an hour drive to the hville store, ill never...

Me and my family have been a customer of Verizon almost 3yrs now. I can still remember the 1st time I walked into the Hartsville Store. If it wasn't for the associate name James working there that morning I most likely would of left an went elsewhere. James help me pick out the perfect phone's for my family with the best data plan to fit our wallets. Well lastnite my daughter forgot her phone on top of the car an it got broke so this morning we went to Verizon in Hartsville but they weren't opened and I called the store in Florence an no answer there either. Come to find out, James turned in his keys and so did a bunch of other employees that worked at different stores that James visited. They seem that after 3yrs that James worked there he should of been promoted to Manager but the New Guys that bought out a few of the Verizon stores wanted James to train a female they were bringing in to be the new store manager when it clearly should have been James Store considering all he has done for the company and his Dedication and kindness not only to the customers but to his fellow employees as well. I WILlL BE TRANSFERING MY FAMILIES CELLULAR SERVICE ALONG WITH MANY OTHERS SINCE JAMES IS NO LONGER A EMPLOYEE OF VERIZON/RUSSELL CELLULAR. A BOSS THAT DOES THAT TO HIS LOYAL EMPLOYEES CAN FORGET MY BUSINESS THERE ALL...

There is no way this company isn't deleting their bad reviews, because there is no way this store should be rated this high. My name's Alex bought a phone there on December 2nd. A Google pixel so you'll know who I am. The girl at the front was terrible, and I can't stress that enough. In fact all 3 employees just acted like they didn't want to be there. The manager who assisted me had the charisma of a wet rag, and was not a pleasant person to interact with. What upset me the most was the predatory tactics she tried to use to make up for the fact she isn't good at selling things. Coming from a professional she needs a ton of work. The store was dead , as it always is when I drive by. It's sad because when Glenn Chapman was the manager it was always packed. The reason I'm leaving this review is because she put insurance on my phone without me asking, and tried to add accessories to my transaction without me asking. As far as knowledgeable goes she didn't even know how to erase my broken phone through Google for my trade in, I had to do it. Very disappointed in Verizon and especially Russell...