Route 17 Nissan Service — Local services in Hasbrouck Heights

I got my car serviced on 2/15, and then I was left stranded on the side on the road on 2/17. The reason? The transmission. Now, I have been a loyal customer to Hasbrouck Heights and I fail to understand why I was never notified of a regular tune-up for the transmission. I did a pretty big job on my last visit that cost me roughly $3,500 and never brought up. Before I paid, I asked the advisor "If I pay this and do the job, will my car run for a while?". He assured me that it will run like new. I am not a car guy so a notification of a regular tune-up for the transmission would have been appreciated. I had to pay an additional $6 grand for a new transmission, but trust me, I did not go to Nissan for this job.

To make matters worse, when I called Nissan to provide the MPI's of my last two visits and I explained my situation, the advisor answered very sarcastically "Damn that sucks" and when I asked if the MPI's can be emailed to me because I wanted to see what work was done, he said, "he will get on it later this week". That interaction was incredibly frustrating in how he handled it. Now, I have worked in retail before and when a customer is in trouble, you deliver a sense of urgency even if you have to fake it along with some empathy.

Now I know why Nissan is struggling financially - lack of customer care/awareness, crappy CVT engines.

Safe to say that I will never be returning nor buying a car from Nissan. At least in Toyota, I get a free oil change in the...

Where to start? My 2024 Nissan Sentra SR Premium blew a tire right in front of the MetLife Stadium on Saturday, Sept. 28. I'm from out of state and came to see the Jets play. My home is 3 hours away. I had zero idea what to do. After calling Route 17 Nissan and explaining my predicament, the manager said he would "try" to get me in that day before 5pm, but no guarantees. I just had to get the car to him. It was worth a shot. He later told me he had 57 appointments and 3 mechanics. Despite an unlikely probability, he got me in and out WITHIN an hour!! I'm beyond impressed. Not to be over-dramatic, but it felt like a miracle occurred. To give a little perspective, three months earlier, I had a hellish experience with a Kia dealership in Bristol, CT. My then-2019 Kia Soul base model blew its transmission and clutch, while still under warranty. The dealership kept my car for 7 WEEKS while spewing a laundry list of excuses as to why they couldn't get the work done. I traded in my beloved car so I wouldn't have to deal with them or that again. When I bought the Nissan Sentra, I had zero expectations. Now, I feel only love for its dealerships and employees. They have been so good to me. Route 17 Nissan is certainly included in that belief, possibly holding...

I bought parts and other stuff in the beginning , some what ok , went today service guy not to friendly as is attitude , I want to explain but he didn't give me a chance to talk cut my conversation and I touted he understood what I wanted, after they inspect the truck and went back inside and I told him what they did because the air bag light is still on and I want him to check if I need anything on my truck the manager told me they do the inspection but it will cost me 170dollar Wich I would have paid if he would toke a little time and explain to me in the beginning, yes I totally agree the charge , for they time , after they want to put it in , after one half hour waiting , no I go to another dealership who will listen to me in the beginning and after explain to me . I don't mind to pay for a good service and a...