The Home Depot — Local services in Hattiesburg

My first contact with the employee (Jenna) at the customer service counter was awful. I ordered a curbside pickup order. I was told via a text not to come to the store until I was notified my order was ready. As soon as I told her why I was there, she looked at her watch and very curtly sad it closed 1 hour and 12 minutes ago. I said to her, well I didn't come earlier because no one has notified me. Her tone remained curt and she said do you know your order number. I gave her a copy of my order. She looked it up on the computer and said it was not ready. I asked if they had pulled any of the merchandise. She looked and replied no items had been pulled. I showed her my order and brought her attention to the notice that it would be ready today. I am handicap and use a walker to ambulate do I asked if there was anyone available to help me gather the order. She paged someone overhead and I moved aside in order for her to help someone else. I stood there 30 minutes waiting and during this time I noticed it wasn't me that made her act do rudely because she was rude to everyone. I went over and asked if they answered the page and she said who? I told her I didn't know who she had paged to come help me. Then she said there was a lady pulling my order now. About 15 minutes later the lady returned with one item (screws). She said that was the only thing available. I showed her my order and every item had a notation that it was in stock and available for pickup on this day. I then went with her and gathered items I felt like I could substitute. My point in this story is someone who works in Customer Service should be willing to provide courteous customer service. I worked in retail for 11 years and I would never dated to be as rude as this person was. Yes, there are busy days but that is no excuse not to provide the service courteously to the customer. If you think I probably had a cushy job and not one as demanding as hers you are wrong. I also provided patient care as a Registered Nurse for 41 years so believe me I understand all about stress I just understand rudeness. If she doesn't like her job she should leave and get a job that does not require her to be courteous to all customers...

They refused to refund me on paint, I guess because I didn't have a receipt. After my refund was denied, the customer service representative told us that refunds are handled through a third party and told us to call a number to find out why my refund was denied. we called the number and they told us that they don't handle this and that we had to speak to a manager. So we spoke to the manager and he said there was nothing he could do that we had to go through the third party. So, I called the third party again and the lady was extremely rude and hung up on me. I bought the paint maybe 3 weeks ago and was never opened. I was fine with just getting a store credit, because I had several hundred dollars worth of other things I had to buy. BECAUSE OF THIS SERVICE, I LEFT AND BOUGHT EVERYTHING AT LOWES. They really dropped the ball on that one, because I had to get things to do a complete renovation of a fourplex apartments.

On a side note, I have two 5 gallon buckets of acrylic white elastomeric roofing paint that makes for good man cave side tables if anyone is interested, I'll price match whatever they are selling them for and knock $20 off...

Came by to pick up an order that was delivered to the store. There was only one person at customer. She obviously and very noticeably needed help. The line was so long that people were just leaving after waiting so long. I stepped out of line to ask for help. There were five female employees standing by the registers, so I asked if they could get my order for me. I was told it had to go through customer service and they couldn't do that. Ok, I go back to the line which is longer now. CS employee still on this same customer. I feel bad for her at this point. I notice that there are orange aprons walking all around the store. Nobody stopped to help their coworker. I asked a couple of employees walking by and they just said they would get someone. Well someone never showed. I had to leave because I didn't have the time to continue wait. So I left without my item that I've paid for. Shame on the management. I've worked in retail and it doesn't have to be this bad, even when staff is lacking or there's multiple call outs. Someone just...