Costco Wholesale — Local services in Hawaii

Don't trust the pharmacy or Management!!! I recently was bitten by a brown recluse (I live South point HI) 2 HOURS AWAY. After being in the hospital the first time I went to Costco for antibiotics and refills for one other medication. Since the script was from ER I had to drop it off at the drop off window. Was told 45 min -1 hour. Ok, cool. We walk around the store for about 20 minutes before I can't walk anymore and decide to sit on a red bench and WAIT PATIENTLY in front of the pharmacy. MANY passerbys mentioned how horrible I looked and checked to see if I was alright. ( No one from pharmacy mind you). Id been waiting about 20 min when the cashier pointed at me. I assumed mine were ready, but no she was pointing at the bench next to me. Not me. So I sit back down and wait. About 10 min later ... The RUDEST cashier woman hollered my name. I went up and she says, "three ready for you". But I have 6? "Ok well the other three aren't ready...did you want to pick them all up together?" Mind you... This woman has seen me sitting there for half an hour waiting. They know I'm in an IMMENSE AMOUNT OF PAINy call me up if they're not all ready? What??? So I tell her I'll get them all at the same time & how much longer on the other three? 45 min she says. Huh?? Why? It's been an hour and these are ready why another hour? "Were understaffed and the line never goes away". Huh? Can you prioritize??? I literally have no words. This is just the beginning of my horror story. Pharmacist Christian pops out and beings to speak to me but I ask him to stop and listen to me. He shouts "NO, YOURE GONNA LISTEN TO ME! (POINTED IN MY FACE TOWARDS THE BENCH) "GO SIT DOWN!!!! ". This man is usually the kindest soul in the whole store, so this really caught me off guard. I really just wanted to explain my thoughts, even though my thoughts process is beyond damaged at this point. Recluse venom does that, makes you discombobulated. He shoUts again as I just stand there IN SHOCK. "GO SIT DOWN!!!!!!!" I GATHERED MYSELF, advised Christian that I just was released from the hospital for a brown recluse bit, I'm discombobulated and confused but waiting patiently. "This isn't helping me go any faster" he says. .at this point the hostility is overwhelming. Everything hits me at this moment and all I can do is cry. I attempt to tell Christian about my situation, that I've been bitten by a brown rfeeling very weak and I probably shouldn't even be here right now.. "well then maybe you should leave!" States Christian.

"I just want my meds is all" I said and Christian storms off. Leaves the pharmacy. So I stand at the counter and wait. But he comes back with the store assistant manager and SECURITY. The ass. manager KIN spoke to me very kindly. I advEised him of the situation and his presence wasn't really warranted, but appreciated .All of the sudden... About 5 min later all of my scripts were ready. Kin stood behind the counter a s Christian bagged up my items. He spitefully said "couldn't wait a few more minutes for your meds huh?".

I get up to the counter and say" I was told 30-45 min. Christian shakes his head and says .." nobody told you that".

Ass. Manager Kin watches this exchange and says nothing to Christian. A different pharmacist gave me a run down of the new meds while Christian sat next to her shaking his head and scoffing at me. This entire exchange was extremely embarrassing as the pharmacy was full of customers. I say thank you as ass. Manager Kin pullse aside to ask for a second chance, how Christian acted wasn't ok. I say, this isn't a second chance, more like the fifth. But sure I'm in no place to change my pharmacy while I'm dealing with this spider bite There's much more but I'm tired. Will...

Don't you DARE order & pay for your Costco Food Court food at an INSIDE cash register when you're checking out, EVEN if the inside Cashier tells you to. You will meet with harsh resistance when you try to pick up your food.

The food court has a piece of work, nasty manager who yelled at us and kept repeating herself. "I'M telling you, you HAVE TO CALL THE FOOD COURT NUMBER to order food. They DON'T tell us when you pay for it inside!!"

Because I don't work at Costco, I tried to explain to her that we were told we could order while checking out and pick up our food up at the Food Court with our receipt. And so, we did. Whatever her problem was, it was not our fault, but as she described her problem in the form of yelling at us as if we were the problem, it is actually a communication breakdown between two parts of Costco: the inside Cashiers and the outside Food Court. Therefore, I said she should communicate the Food Court's policy to the indoor Cashiers so they understand it and stop allowing Costco Members to order food inside while checking out. I can't fix that problem. We were just trying to pick up what we ordered and paid for. We had been to that same pick up window once already. A different employee told us ten minutes earlier to wait ten minutes and come back. We did. Again, we followed instructions, twice now, but this employee whose name starts with a K was PISSED.

She would have none of it. She would not give us what we paid for before bitching us out and telling us to apologize for not following the Food Court procedure. Swear to God, she was so nasty that if I were her boss I would have sent her back to training or straight up fired her. Other, kinder people would probably like to have that job to put food on their table.

She behaved as if we were Costco employees being reprimanded. Meanwhile, all we were trying to do is explain how we had ordered, paid for, and now trying to pick up a simple order of food. That was all. Our receipt was right in front of her. She didn't care. We didn't call it in, so to her the receipt didn't matter. We had to repeat ourselves many times because she did not believe us, was not listening, and simply seemed to want to abuse someone. Just really sh*tty of her. Finally she shoved our pizza through the window at us.

This is not something we have ever experienced at any other Costco. Ever.

I hope I never see her face again. Zero...

I grew up on the Island of Hawaii, I have lived my life just as any other man or woman on this earth, perhaps, I may not have been so adventurous as many, certainly not as much as the likes of Steve Irwin, Mr. Rodgers or the great Sir Patrick Stewart...

But in all my years I have matured in my tastes and what I know is most important in life, to me. You see, I as a child, was brought up by humble means, we didn't have everything, but we had enough, we were content with the things we had... My parents learned a valuable lesson in their younger years and have passed that wisdom on to me:

"We shall have better business when everyone realizes that while it pays to invest money in their industries and develop natural resources, it pays still higher dividends to improve mankind and develop human resources." -Some Guy

They weren't rich in monetary means, but what they did have is what was only necessary... Costco has aided in the success of my lineage, for many eons this store has brought hope and life to my ancestors, you see... this fine establishment hosts a wide array of necessary home goods and affordable bulk grocery items, including but not limited to:

Fine Steaks, Juicy Chicken, Fresh Fish, Sheepish Lamb, Quacky Duck, Crisp Lettuce, Pungent Onions, Seasonal Vegetables, Soft Bath Towels, Comfortable Couches, Colorful LEGO, Efficient Toothbrushes, Vitamin E Supplements, Substantial Protein Shakes, Aromatic Bread, Intense Mouth Wash, Refridger-atant Refrigerators, Copious amounts of Televisions, like, so many. Firm Mattresses, Wine woth the best legs, Zucchini Squash, Xbox Series X Video Game Consoles, Eyeglasses that bring sight to the blind, Sturdy Gazebos, Secure Gun Safes, Bubbly Bubble Wrap, Dog Food, Cat Food, Roadside Emergency Kits, Bird Food, Childrens and Old People Books and a convenient selection of Funeral Caskets with 2-4 day Shipping...

All of these of course with the amazing prices and manager specials, courteous staff and those cool mysterious lockers by the bathroom, I heard when you have an executive membership, you get to use one of those lockers... but don't quote me on that!

In conclusion:

As a certified local guide in the state of Hawaii and by the power invested in me by Google Reviews, I give this fine retail warehouse 5 stars out of 5 for all of the points listed above.

May the force be with...