KTA Super Stores - Waikoloa Village Pharmacy — Local services in Hawaii

Disappointed & honestly felt disrespected from a store that that's In my community. I'm the almost on a daily basis. Even cashiers know regular customers. I had purchased few items and a vape refill which that I buy on a weekly basis. I always purchase menthol. So I do know what I but . And honestly I've never had any complaints I go buy and leave. Cashiers always helpful with a smile that I must say. On the 29th March 2024 I had purchased my usual vape menthol refill. Surprisingly while I home relaxing in the evening vaping. Instantly tasted it and it was not my usual item I buy. The refills were tobacco. And I do know that it's not their fault most definitely where it was produced. Well me knowing and understanding my the way it works. I went back to the store. Happy as always. Explained why I had encountered with a receipt. I opened all refills in the pack as this was the first time it happened. I'm guessing the lady whom I spoke to is the supervisor. But never in my 34 years had received such service. Starting from listening to what I the customer. Issue. Communicating with in the right manner. Giving the actual service I deserve. She tells me I had opened the pack ?‍ yeah I bought it $54.00 . And yeah all of them. Coz I was checking as this was shocking. Then she tells me I now should contact vise? I mean I bought it from them. They can too as a business return to where they stocked. I believe that's how it works . I work with customers myself on a daily basis and I do know what is good customer service. People like her shouldn't even be dealing face to face with customers. Total 0% on how to handle the situation. Definitely must undergo training course for her post. All I want is for what I had paid form I cannot pay so much money for and he treated like I don't exist. I would like to see the lady changing to be a better leader and learn her duties and communication. And an apology from her . Kta is a good business. It has been. Individuals like the are the ones spoiling and making such business look bad. I hand included the receipt and the pack I had bought. I'd appreciate it. to actually get...

What a terrible customer service experience at the Waikoloa Village Pharmacy! My husband dropped some scripts off and was told by the overwhelmingly unfriendly customer service person that they are not taking any new customer controlled substance scripts to which he replied "We are not new customers, we have had scripts filled here many times". She then refused to talk to him and walked away. I had to call the manager who looked it up and determined, yes we were existing customers and they would fill the script. I try to patronize local stores and not big chains, for this? This staff member needs to check their attitude at the door and...

Awesome! - They have gone above and beyond for my wife and I. My wife was diagnosed with terminal cancer and the staff was very compassionate and has gone out of their way a multitude of times helping us keep a hailstorm of meds under control and watching for incompatibilities that nurses and...