Luxury Properties Hawai‘i LLC — Local services in Hawaii

I am sad to write a 1-star review, but people need to be aware of what some companies do. We booked a stay at a condo they manage. We paid our deposit. Months later we noticed they changed the rates and added over $9,000 to the cost of the stay. No email to us. No communication about the change. We had already booked our airline tickets and rental cars. Almost tripling the rent for our stay was not in the budget. All we got was an apology. Beware of a bait and switch on rates!

Edit for response to owner: This is the email communications that you sent us. First the rental confirmation in which we paid 1/2 our fee according to our signed rental agreement:

Aloha Thomas,

Thank you for your booking. We look forward to having you stay with us at * Waikoloa Beach Drive, Waikoloa Village, Hawaii 96738, United States.

Here are your booking details: Check In: Dec 17th, 2022 3:00 pm Check Out: Jan 1st, 202310:00 am

We will contact you closer to your arrival with the appropriate check in instructions. In order to get you the instructions on time, kindly sign the following: Rental Agreement (I deleted the link to the agreement which we signed)

Those are the pre-requisite to your stay.

Also, kindly let us know if there is anything we can do to make your stay more comfortable.

Mahalo, Luxury Properties Hawaii LLC

Followed by this email after I questioned why our rates went up by over $9,000 without contacting us several months later.

Good morning Tom,

Unfortunately we had to cancel your booking. We apologize for any issues this may have caused. We were within the cancellation policy during this time. It was a software issue that is beyond our control and we have a contract with our owner on the nightly rates.

Mahalo, Ma** (name edited out for their privacy)

I know everyone on the internet is wondering, but fortunately, we were able to find alternate accommodations with our existing...

Buying our home with Luxury Properties Hawaii LLC was such a smooth and calm experience during a time when the housing market feels chaotic and unpredictable. Marisa, our agent, made sure that we were always on track and had everything ready to go. For me, organization and having information ahead of time is key and she always worked to ensure that we were up to date, and if any unexpected changes happened, she was there. She went above and beyond and helped us problem solve any issues quickly when we felt stuck by pushed back dates. Her reassurance, ability to make things happen and her kindness and professionalism are second to none.

We also had an enjoyable experience along the way. Marisa made our big move very special. From helping take pictures of our beautiful home, to making sure we were all set after we moved in, I felt like she genuinely cared and wanted to make our experience moving to Hawaii welcoming and warm. I couldn’t have asked for a better experience and relationship with our agent.

We have our beautiful dream home with sweeping views of the ocean thanks to Marisa and Luxury...

We had Luxury Properties services for these past two years. We started with their home cleaning services, and we were happy with them. After one year, we signed up for their property management service, which included checking up on the house while we were visiting the mainland for months at a time. This was when their service did not meet expectations. We were counting on them to give us peace of mind while away, to forward the mail, to check the house had no issues etc. We ended up with important mail left with junk mail, resulting in insurance denied for non-payment, medications not shipped to us on time, obvious evidence of critters in the kitchen they did not see. Before arriving, their deep cleaning was 8 times more than their regular cleaning, without prior estimate of the high cost.

Well meaning but over their heads, I could recommend their cleaning service but not their property management. Since they did not acknowledge fully their role in the problems, I did not have the confidence to keep them and hope they...