Kona Islander Vacation Club — Hotel in Hawaii

Way over-priced. There is constant confusion regarding this place because it is an assembly of rooms and buildings and each group of rooms and buildings have different owners. My rooms was owned by a company in Las Vegas, NV and when I tried to call the "front desk" a person on another Hawaiian Island answered the phone. So, when I needed something, I would have to walk across the complex to the other side to try and speak with someone at the front desk and they would just tell me to call the phone number I had just called. Also, the place is understaffed and if there is a problem at night, you must try and someone may not be available to help you. I had a window room over-looking and ocean. Be careful for wanting a room overlooking the beach because the room is a few feet from the beach and can get very loud with landscaping, people shouting and yelling from beach, loud music from the beach and homeless/un-housed people screaming or playing music. The only saving grace is the cats at the hotel who...

Check-in was horrible and the front desk lady was rude and unhelpful. Saw a COCKROACH right outside before we even opened our door. No wifi, or at least we were not told about any. Shower is dirty and handle is broken, resulting in shower water that ranges between cold and lukewarm. Not to mention the weak drizzle that comes out. Toilet is loose from the floor so shakes when in use. Floors felt grimey and unclean. Required to bring our own trash to the dumpster and do our own cleaning. When we called to request a towel exchange, they told us it would cost $30 extra. On the pros, the unit has A/C and the location is close to bars and...

The address is not correct google maps kept taking us to the Marriott and the pictures when you Google is a picture of the Marriott which i should of booked a room at the lady in the front desk was kinda rude been looking foward to this day and it was not as excited not very welcoming. Drove from Hilo to Kona got here way earlier than expected and we are tired from adventures all week and she wouldn't let us check in early everywhere else would! And it is a different name when you pull up throws you off. Havnt even checked in yet and already having a bad...