S & L Gem Co — Local services in Hayward

Me and my partner bought jewelry from this company December 2017. We got pulled in through one of their sales reps which was very nice and also their finance options through synchrony. Ever since we have made our monthly payments and just recently notice that our balance kept going up despite our payments. We looked at our statements and found that S&L Gem has been making purchases on our account for the past year that we opened the account with them. Some charges were less than $100 and others were almost $200!!! Consumers be aware of this scam! I honestly think its one of the employees trying to get their commission bonus b/c this place is expensive! Nothing is less than $100! If anyone has purchased through their financial options I urge you to check your statements for unauthorized purchases. I called synchrony and got my card replaced and is in the process of disputing 4 transactions that they have made to my card. I will be much more diligent when I receive my new card for any other unauthorized...

I bought a gold choker and after a few days the piece came out defective, one of the diamonds fell off, I approached and they told me that they could not do anything for not having bought the guarantee. On a second occasion my husband bought a ring and they had told him that it was made of natural diamonds and when he went to check it turned out that NO, he went to the store and they changed it and exactly the same thing happened WITHIN THE 30 SUPPOSED DAYS that the guarantee covers, and surprise, a diamond came off and what has been your answer? "WE CAN'T DO ANYTHING BECAUSE IT WAS A CHANGE PIECE" really?? Terrible service, they don't care...

The worst retail experience you can ever have and it's sad but if you go into this place you need to record every detail of the way or you will be bamboozled and once you sign the papers there's nothing you can do you'll be stuck in a contract that they put you in then if you explain to them that it's not right they will still force you to believe that everything is correct and it's just a little difficult to understand all the sales representatives will understand except for you the customer. If you want a nightmare or for them to start charging your account behind your back go by your...