Verizon — Local services in Healdsburg

I selected phone to purchase in about 15 minutes after coming into store, but it took another 2 1/4 hours for sales rep. to change over my current Verizon service, and set up the new phone. When everything was completed, and I was away from the store, my new phone would not allow for calls to be made, and I had to return for another ten minutes for rep. to correctly set up phone. Very nice rep., but knew near nothing about what he was supposed to do, and near complete ignorance as to how to set up, or make any changes to anything involving sale and phone set up. He also, without mentioning it to me, or asking, added costly "VIP" service to my bill, adding over $60 to my "walk out the door" price that he had quoted. Fixing that on my bill, when I caught him, added more time delay, and he had trouble figuring out how to do a refund. Strongly suggest going to an actual Verizon store, not this authorized retailer. It was an instance of watching paint dry, to purchase here.

LATER: I left emails with the store the next day, and got as call from another salesman at the store. (His name tag in the store, said he was Store Manager) I told him of the above, plus that I found the same phone for $200 less on Amazon. He told me he would talk about these problems, with the store manager, who apparently now, was not him, and call me back. I never heard from him. A very bad idea to ever go into this store. You have a fine chance of...

I would like to say that Danielle is amazingly well versed And incredibly fast and efficient as well! Awesome job! Danielle was able to get me in and out in 15~25 minutes, answer all my questions and her suggestions made the experience very comfortable and satisfying. Needless to say that if she were an employee of mine she’d be first inline for a great promotion and raise! Do whatever you can to keep her, employees like her are hard to find. She is indeed a very valuable employee. Her attitude and professionalism really made this a satisfying experience. I was actually driving dreading I’m coming in to purchase a phone because of my experiences I’ve had with Apple store .,,long lines, disinterested employees and feeling like you’re just another brick on the wall as you wait for someone to get...

I went into the Verizon store and was greeted by Christopher. I asked for a screen protector. He said that Verizon no longer carried that brand but had other brand I could look at. He then went on to check my Verizon account and discovered that I could save some money every month if I changed to a new plan. Then he found I would save even more money since I used autopay. All this just because I walked in to ask about a screen protector. He was extremely polite, very well versed in Verizon, it’s policies & procedures and he found ways for me to save a few dollars. I had the chance to talk to him and get to know him a bit. What a fine young man. Verizon is VERY LUCKY to have him working for them and representing their company. I hope to run into him...