Las Vegas Athletic Clubs - Henderson — Local services in Henderson

Date December 26, 2024 Time -9:00AM Las Vegas Athletic Club 9065 S Eastern Ave, Las Vegas, NV 89123

Workout at the Las Vegas Athletic Club, lifting weights in the women’s only workout room. Two young ladies were talking for about 5 to 10 minutes while using some 8-pound weights that I wanted to use. I asked one of the ladies if she was using the 8-pound weights, and she replied that she was still using them. The two young women continued chatting, so I walked away and resumed my workout.

About three seconds later, the two ladies left the weights and moved to a nearby machine. I asked again if they were done with the weights, and they said no. I continued my workout for the next 3 to 5 minutes later one of the ladies approached me. She got very close and began talking to me, but I didn't hear her because I had my headphones on. I politely advised her to have a great day and a happy new year, and I continued my workout.

However, she kept approaching me and yelling about something, which I couldn't hear due to my headphones. Eventually, she left the women’s workout room with her trainer. About five minutes later, I was approached by two employees of LVAC, Sean and NANOIA. They informed me that they had been notified of an altercation involving me.

I was confused and asked them why they were approaching me about anything and how they knew to address me. They mentioned they had received reports of an altercation. I stated there was no altercation; I had simply asked a lady about the weights, and she then went off on a tangent. They asked me to write a statement about the incident, but I insisted that nothing had happened and suggested they check the camera footage.

They refused to acknowledge my request to pull the cameras. One of the employees then threatened to cancel my membership. I asked what the reason for the cancellation was, explaining that I hadn’t done anything wrong. They said it was because I was refusing to write a statement. I didn’t ask the employee did the other young lady needed to write a statement he stated he didn’t even know who the young lady was or had any of their information so then I proceeded to ask why he was even asking me to do something you didn’t ask them for Which was a total lie due to one of the personal trainers work at LVAC he refused to provide her information or anything about them, but wanted me to write a statement. I was told multiple times that my membership would be canceled. Be or suspended for doing anything I requested to speak to a manager Refusal, but they most definitely attempted to threaten me with police action for doing nothing I reiterated that nothing had happened and felt that I was being racially profiled. I even threatened myself with the police being called, stating I would be there waiting for the police. About five minutes later after me waiting the employee from LVAC asked to speak with me and then advised me that he called the police, but they were not coming here was their corporate card and if I wanna wait for the general manager, I could at that time I took the information and I left this tire situation was uncalled for

This entire situation was humiliating and...

I’ve been a dedicated LVAC member since 2016, but after my latest experience, I am utterly disgusted with how this gym operates. My partner and I visited this location 5 days ago, and we were greeted by friendly, understanding staff who allowed us in with no issues at all. Fast forward to yesterday, and we were met with nothing but hostility and rudeness from the supervisors at the front desk. My partner has a membership that, unbeknownst to him, only allows access to one specific location. Instead of explaining this in a courteous and professional manner, these supervisors chose to treat us with absolute disrespect.

The way we were spoken to was nothing short of appalling. They made no effort to offer a solution or even listen to our situation. We explained that we live far from the location his membership supposedly grants access to, but they couldn’t have cared less. It was obvious that they were more interested in enforcing arbitrary rules and making a quick buck than in showing any form of empathy or concern for their long-time customers. This experience left us feeling not only frustrated but deeply disrespected.

What makes this even more infuriating is the inconsistency in how LVAC staff handle their policies. Five days ago, we were treated with respect and understanding, only to be treated like we were doing something wrong yesterday. How can the same gym have such drastically different standards depending on who’s working? It’s clear that LVAC’s management either doesn’t train their staff properly or doesn’t care how their members are treated as long as they’re collecting payments.

LVAC has clearly gone downhill in recent years. They’ve become a money-hungry business that cares more about squeezing every last penny from their customers than providing any semblance of decent customer service. After being a member for over eight years, I expected much better treatment than what we received. It’s shocking how little regard they have for their members, especially ones who have been loyal for so long.

If you’re considering joining LVAC, think twice. Unless you enjoy being treated like you’re disposable and insignificant, I would suggest looking elsewhere. This gym does not value its customers—only their money. Save yourself the frustration and find a place where your business is actually...

Go to EOS...This gym has terrible staff... Their equipment is good, I'll give them that. And the steam room is okay, but their staff is what gives them a one-star rating... I am as serious weightlifter, and I fully know gym etiquette. I wipe down my machines I don't slam weights I don't hoard weights or do any of those type of things. But today they kicked me out for showing up in clean jeans. I had just started my workout after dropping my kids off in the playroom and three of them approached me like I want to be SWAT team, and told me I have to leave and I cannot wear jeans. When I question why one of them said because slip and fall, which made absolutely no sense and the other one said it's because my denim pants will mess up the leather on the bench...... They selectively enforce rules, And I don't see why I can't wear jeans but they allow teenagers in basically booty shorts and a string bikini to go there with tripods and record themselves doing any and everything... Staff are also totally fine with people banging weights and not wiping down machines.... There's a lot of "gym bros", youngsters that just make a spectacle bring in all kinds of noise and cameras and misuse some of the equipment, and I've never seen a staff say anything to them about it... I've seen people basically naked flexing and photographing themselves in the mirrors in the locker room which is against rules and staff won't say anything, but if you go into the sauna with your workout shoes they'll kick you out... That's my issue their staff are a bunch of kids that will selectively enforce random rules at random times on a whimsical basis and meanwhile allow all the debaucherous youth to do whatever they please.... So I am going to cancel my membership and go back to EOS where people leave other people alone if they're being respectful and having gym etiquette. Plus EOS has better equipment and you have more serious lifters and less kids. LVAC is good for middle-aged ladies and 20-year-olds and I guess if you want to see a bunch of dudes taking pictures of their quads in the locker room you can come...