Belk — Local services in Hendersonville

So i had to pick up an online order for my mom. She ordered one item but was somehow charged for two. I told the lady at the front of the store how she only wanted one item. And not two. She told me i would have to return it at the customer service station. Well i already had a bunch of returns to do so didnt think much of it. Anyway. One of the other items my mom had me bring to return was somehow over looked and they never gave me my money for returning the item but yet she kept the item. On the item that was just picked up in store today they kept telling me the return balance was $0.00 but my mom paid like $9.13 for the item. I have run back and forth from customer service line to my car to sit and wait for the store manager to get off lunch break so my moms card can be refunded what she paid. They have the receipt of proof of purchase as I JUST PICKED IT UP FROM THEIR STORE TODAY!! i went back in to confront the lady i wasnt refunded my money for the dress they kept i wished to return. Lord knows how many other people have been ripped off like that. While in doing so i asked the lady how much longer until the manager gets back so we can just give me the refund. I dont see how they cant refund it back to the card it was purchased from when clearly they had the dang receipt on the bag cause i just picked it up! She proceeds to say well i can give you a gift card for the amount. No i do not want a gift card. Id like my money back. So here i sit. Waiting for this lady to come back from her awful long lunch break because apparently shes the only one who can refund me. I do NOT RECOMMEND this belk store at all. Last time i ever step foot inside this store. Thank you Belk for making me waste about 2 hours of MY valuable time waiting for a refund that was JUST PICKED UP FROM YOUR...

This is the worst Belks experience I have ever in my entire life. I have spent my whole 38 years shopping at Belks. My family spends a lot of money at Belks each year. We do our Christmas shopping, birthday shopping special occasion shopping, we do all of our clothes shopping at Belks and I never in my life imagined that I would be treated as if I stole from them. For starters I was followed throughout the whole entire store the whole entire time I was shopping now granted I’m OK with that because I’m not in there stealing anything that’s not my MO. But what I am not OK with, is when you have an employee following me out the exit making a comment insinuating that I stole something from their store after I just made $100 purchase. I then stopped and asked what she said and all she done then was shook her head and continued on to walk to her vehicle. I told her that I did not steal anything from their store and that was really rude and got in my car and drive off. Now this will be the last time I ever shop at this Belks ever again if I ever shop at a Belks ever again period. That’s how disrespected I feel. I will be contacting someone higher up about this because no one should ever have to feel how I’m feeling right now!!!! Esp after making a 100 dollar purchase...

This Belks used to be a great hometown store with sales clerks who had been there many many years. The past two times I visited, both within the past 3 months, I have had the clerks in the women’s dept. essentially harassing me. The first one, an older woman with white hair, got her feathers ruffled when I didn’t want to apply for a Belks credit card. I said I don’t buy lingerie on credit. She said Belks won’t stay open much longer if people don’t get their credit card as that’s where they make their money! The yesterday the younger blonde clerk kept pressing me for my email address at checkout. I said I don’t want emails and declined to give it. She said, you can make one up. I said, no thanks and she pushed me even further on it, saying associates are required to get an email address. I replied, that’s your problem. I believable! I wonder if it is just bad management at this store or a company-wide aggressive campaign. Makes me not want to shop...