Brew Ridge Deli — Restaurant in Hendersonville

I’m honestly writing this review because I’d love to see this local business succeed. I did enjoy the coffee that I’ve had here several times but the customer service was a bit lacking. During a previous experience, the barista seemed very unhappy to be there and never greeted or thanked me. That was back in April. Today, I stood at the order counter for about 4-5 minutes before being acknowledged….at all. I was the only person there and the employees were in the process of making sandwiches. I sincerely don’t mind waiting, but most food service industries will typically greet and let you know you’re on their radar. It was a bit odd and uncomfortable. I frequent coffee shops in Hendersonville weekly. I much prefer to support local businesses (rather than Starbucks). Anyway, I wish this company all the best but feel like a little customer service will go a long way to make this a...

I stopped in for lunch and ordered a basic build your own salad. The female employee was more than bothered that I wanted a salad and was unprofessional the entire process. When our food was ready she came to our table and slid the salad across the table to me, no words were spoken. I noticed I had not recd the ranch dressing so i went up to the counter and asked the male employee for salad dressing. With a roll of his eyes, he said "you didn't ask for any dressing" Hmm, shouldn't they have asked what type of dressing I wanted? If that's not their policy to ask that, at least provide the dressing to the salad I paid $13.68 for a bit more pleasantly. They were more concerned with slipping out the mall door to smoke than to take care of customers. Will take my money and business where they appreciate...

Noticed that the Blue Ridge Mall had a deli in it and was looking forward to trying it out. Got a breakfast sandwich on a bagel while no one else was in line. It was shortly after opening on Saturday. Saw the chef placing a sandwich in a bin on top of the counter, and I inquired if that was my sandwich, he rudely replied no that he would let me know when my sandwich was ready. I was confused since there was no one else in line, but taken back by his attitude. I apologized and said that I was not familiar with their procedure and waited a few minutes for my sandwich. It was delicious, but his attitude was unappetizing. I will not...