Cubamax Travel — Local services in Hialeah

Since July 14, I sent a box of 100 pounds, they sold me a service that the box was going to be delivered in 30 days, which has not been the case until today, October 12, I keep calling week after week to see where the box is. They have moved it from customs and every time I call they have a different excuse. They don't know what it means to provide a real service. They still think they are in Cuba. The shipment is now three months old. It is my first time sending with CubaMax. I do not recommend it. They are experts in lying. Read people's stories, this is not new, it is a practicing sport that they sell you a service that they do not fulfill and they excuse themselves with thousands of lies. They told me that it was a problem with the processes to distribute it with the company that distributes it in Cuba since they do not have warehouses in different parts of Cuba and until the truck is full after the fuel, the worst of all is that this agency and its owners continue to sell the package service to all of Cuba and repeat the cycle of selling services that are totally incompetent and continue to saturate collecting packages 📦 in order to collect the money but you, me and everyone who needs it falls into the trap. of these irresponsible businessmen provide a service to the consumer that they do not comply with and after you complain and call week after week they treat you badly customer service There are different small shipping agencies with barely all the necessary means, they are more responsible, honest and compliant, do not use CubaMax so that Don't get stressed because what you send doesn't arrive or takes longer than the time you...

Got stranded in Cuba. We had a flight with Swiftair at 2:00 pm then the flight got delayed to 8:00 pm. The plane showed up and the air conditioning is off and it had supposedly been having problems since before it arrived, and they were having trouble starting it. They alleged it was a machine at the airport which was having problems but after trying again and again with another machine, it became clear it was the plane having issues. All of the passengers were in the hot plane closed in for over an hour. One of the workers alleged that plane was recently stuck from 10am to 10pm with passengers stuck inside with no food or air. After getting off the plane and trying to resolve the issue, while the airline owners were at home chilling, we were sent to a hotel at 1am with no guarantee of when a plane was going to come for us. Young kids with no access to wifi or a way to reach their families, and people who left all their things to their families, no clean clothes, no money left, were forced to wait for the airline to decide to send them a plane with no guarantees. Cuba max needs to be held responsible for this negligence and disrespect of basic human rights and allowing...

New Update : after months and months of calls, today they told me that I don’t qualify for my refund because too many months had passed, I don’t have any words for this, this is beyond disrespectful. I can’t believe this happened. I even contacted a Law Firm. Please, if You value your money, don’t do business with this ppl. They don’t even deserve a zero *. They are just thieves plain and simple. I live out of State, that’s why I can’t do nothing.

This Company is a Joke, For real !!!!!!!

I also contacted Telemundo Responde and I made a claim with the BBB.

I’ve been waiting since April, 2021. I sent a package and it’s nowhere to be found. I’ve called multiple times and no response on their part. Sadly, i can’t go to their office because I live out of State. I am just hoping they see this message in order to get a solution. This Is unacceptable and the level of unprofessionalism of this company is out of this world. You don’t take care of Your Customers...