Lyn's Furniture Hialeah — Local services in Hialeah

Very disappointing experience – beware of their return policy!

I purchased a sofa from Lean Furniture yesterday — not even 24 hours ago — and today I came back to return it because it simply wasn’t what I was looking for. To my surprise, the representative named Carol told me that a return was “impossible,” and that I had signed a document stating all sales are final.

What’s worse, the employee who processed the sale never explained or read the terms and conditions to me, which apparently she was supposed to do. I had no idea I was signing something that waived my right to a return. Now they’re telling me that even if they decide to refund me, they’ll charge a 20% restocking fee.

This is unacceptable and feels extremely dishonest. I’m still waiting for my money back, and I strongly advise anyone considering buying from Lean Furniture to be very cautious. Make sure you ask every single detail — because they won’t tell you unless it benefits them.

Please note: This incident will be formally documented and reported to the appropriate consumer protection agency. I believe Consumer Reports (or similar organizations) should be aware of this situation to protect...

NEVER!!!! THE WORSE !!!!!!! We placed an order for a bedroom set here with Marisela on Saturday 7/13/2025 to be delivered Thursday 7/25/2025. Only to find out at delivery that Marisela had place the wrong order and not only we were forced to receive the wrong order but also damaged. We waited until the following Saturday 8/2/2025 for them to come pick up the wrong order. Once again Marisela assured us on 8/2/2025 we would receive our correct order the following Monday 8/4/2025 after asking us for pictures and again another statement for the 5th time on whats happening with our initial order. To our surprise we have them tell us on Monday 8/4/2025 when we didnt get our order delivered this evening that the entire order was cancelled. These people are a waste...

Mi experiencia comprando muebles recientemente fue notablemente positiva gracias a la asistencia de Marisel Alvarez. Desde el momento en que entré a la tienda, Marisel demostró ser una profesional excepcional, combinando un trato amable con un conocimiento profundo de los productos ofrecidos. Su capacidad para entender exactamente lo que estaba buscando, y su paciencia al guiar a través de las diversas opciones disponibles, hicieron que el proceso de selección fuera no solo fácil, sino también agradable.

Lo que realmente distinguió a Marisel fue su atención al detalle y su genuino interés en asegurarse de que encontrara exactamente lo que necesitaba, adaptándose a mi presupuesto y preferencias estéticas. Su recomendación personalizada y consejos de decoración agregaron un valor inesperado a mi experiencia de compra.

Además, Marisel demostró una impresionante capacidad para resolver dudas y proporcionar información clara y concisa sobre los materiales, el mantenimiento de los muebles y las opciones de entrega. Su profesionalismo y amabilidad fueron constantes, incluso en el seguimiento post-venta para asegurar la satisfacción con mi compra.

En conclusión, la atención al cliente proporcionada por Marisel Alvarez superó todas mis expectativas. Su dedicación, conocimiento del producto y habilidad para conectar con los clientes hacen de ella una verdadera joya en el sector de ventas de muebles. Sin duda, recomendaría a cualquier persona que busque muebles de calidad y un servicio excepcional que...